Senior Business Process Excellence

We are seeking a Senior Business Process Excellence / Operational Excellence Specialist with 8–12+ years of experience , preferably in financial services, banking, wealth management, asset management, or consulting . The role will drive enterprise process improvement, operating model transformation, governance, and operational efficiency across business and technology functions.

Responsibilities

• Conduct As-Is assessments and design To-Be processes and improvement roadmaps.
• Develop end-to-end process architecture , including hierarchies, landscapes, dependencies, and cross-functional processes.
• Design process governance frameworks , including ownership, accountability, and decision rights.
• Develop Target Operating Models (TOMs) covering processes, people, governance, technology, and operating responsibilities.
• Drive process standardisation, simplification, optimisation, and continuous improvement .
• Identify opportunities for digitalisation, workflow automation, and technology enablement .
• Define KPIs, SLAs, and performance measurement frameworks .
• Facilitate cross-functional workshops and translate business requirements into implementable solutions .
• Support transformation initiatives from assessment and design through implementation .

Requirements

• 8–12+ years of experience in Business Process Management, Process Excellence, Operational Excellence, or Business Transformation.
• Strong hands-on expertise in BPM, process architecture, process optimisation, and TOM design .
• Proven experience in process governance, standardisation, and continuous improvement .
• Experience with automation, digitalisation, and workflow optimisation .
• Strong stakeholder management and workshop facilitation skills.
• Ability to work across Business, Operations, and Technology teams.
• Strong analytical, problem-solving, and communication skills.
• Lean Six Sigma, BPM, CBPP , or similar certification is an advantage.