Villa Host Supervisor

At SLS The Red Sea, every villa experience should feel seamless, personal, and effortlessly extraordinary. As a Villa Host Supervisor, you will lead the daily Villa Host operation, ensuring every guest receives highly personalized and attentive service throughout their stay.

Working closely with the Villa Operations Manager and other operational teams, you will guide the Villa Hosts, oversee villa readiness, coordinate VIP arrangements, and ensure every guest interaction reflects the distinctive service and personality of SLS.

Key Responsibilities

• Supervise the daily Villa Host operation and ensure consistent delivery of personalized luxury service.

• Allocate Villa Hosts based on arrivals, departures, VIPs, occupancy, and operational requirements.

• Lead daily briefings and communicate guest preferences, VIP movements, special occasions, and operational priorities.

• Coach and support Villa Hosts through on-the-job training, feedback, and daily guidance.

• Monitor team performance, grooming, and compliance with SLS service standards and procedures.

• Review guest profiles, preferences, and special requests before arrival to ensure appropriate preparation.

• Oversee pre-arrival villa inspections, including cleanliness, amenities, maintenance, minibar, and overall presentation.

• Coordinate seamless arrivals and departures, including personalized welcomes, in-villa check-in and check-out, luggage, and transportation.

• Build genuine relationships with villa guests and identify opportunities to personalize their experience.

• Coordinate closely with Front Office, Housekeeping, Engineering, F&B, Spa, Concierge, Transportation, and other operational teams.

• Handle escalated guest requests, feedback, and concerns and ensure appropriate service recovery and follow-up.

• Ensure guest preferences, requests, and relevant stay information are accurately recorded in the Property Management System.

• Monitor shift handovers and ensure outstanding guest requests are clearly communicated and followed through.

• Ensure villa service areas, supplies, and operational materials are properly stocked and maintained.

• Maintain the highest standards of guest privacy, discretion, confidentiality, and professional conduct.

• Support the onboarding, training, performance, and development of Villa Hosts.

• Diploma or qualification in Hospitality Management or a related field is preferred.

• Minimum 2–3 years of experience in luxury hospitality, preferably within Villa Operations, Butler Service, Guest Relations, Front Office, Concierge, or a similar guest-facing role.

• Previous experience in a luxury resort, villa, private residence, or similar high-end hospitality environment is preferred.

• Strong understanding of luxury service standards, VIP handling, guest personalization, privacy, and discretion.

• Good knowledge of Front Office, F&B, Housekeeping, Concierge, and general resort operations.

• Previous supervisory or team-leading experience is preferred.

• Comfortable using Property Management Systems (PMS) and standard hotel systems.

• Strong organizational and problem-solving skills with excellent attention to detail.

• Excellent communication and interpersonal skills.

• Strong English communication skills, both written and verbal.

• Flexible, proactive, and able to remain composed in a fast-paced luxury hospitality environment.