Villa Host

At SLS The Red Sea, a villa stay is more than accommodation — it’s a highly personalized experience where every detail feels effortless. As a Villa Host, you will be the dedicated point of contact for our villa guests, creating a seamless and memorable journey from arrival through to their final farewell.

Working closely with Front Office, Housekeeping, F&B, Spa, Concierge, Transportation, and other resort teams, you will anticipate guest needs, coordinate personalized experiences, and ensure every moment reflects the distinctive spirit of SLS.

Key Responsibilities

• Take ownership of the guest journey for assigned villas, from pre-arrival preparation through departure.

• Review guest profiles, preferences, VIP status, and special occasions to prepare personalized experiences.

• Conduct pre-arrival villa inspections to ensure cleanliness, amenities, maintenance, and overall presentation meet SLS standards.

• Personally welcome villa guests and support seamless in-villa check-in and check-out experiences.

• Build genuine relationships with guests and act as their key point of contact throughout their stay.

• Anticipate guest needs and coordinate requests with relevant resort departments through to completion.

• Arrange dining, spa and wellness experiences, resort activities, transportation, celebrations, and other personalized experiences.

• Coordinate in-villa dining, minibar, laundry, luggage, and other villa services as required.

• Ensure villa amenities, guest supplies, and special arrangements are prepared according to guest preferences.

• Identify opportunities to create memorable and personalized moments for guests.

• Respond promptly to guest requests, feedback, and concerns and support effective service recovery.

• Maintain accurate guest preferences, requests, and relevant stay information within hotel systems.

• Stay informed of daily arrivals, departures, VIP movements, resort activities, and operational updates.

• Coordinate departure arrangements, including transportation, luggage, billing requirements, and individual guest requests.

• Maintain the highest standards of guest privacy, discretion, grooming, and professional conduct.

• Follow all SLS service standards, operational procedures, and health and safety requirements.

• Diploma or qualification in Hospitality Management or a related field is preferred.

• Minimum 2–3 years of experience in luxury hospitality, preferably within Villa Operations, Butler Service, Guest Relations, Front Office, Concierge, or a similar guest-facing role.

• Previous experience in a luxury resort, villa, private residence, or high-end hospitality environment is preferred.

• Strong guest relations skills with the ability to anticipate needs and create personalized experiences.

• Good understanding of luxury service standards, guest etiquette, privacy, and discretion.

• Good knowledge of Front Office, F&B, Housekeeping, Concierge, and general resort operations.

• Comfortable using Property Management Systems (PMS) and standard hotel systems.

• Strong organizational and problem-solving skills with excellent attention to detail.

• Excellent communication and interpersonal skills with a warm and professional presence.

• Strong English communication skills, both written and verbal.

• Flexible, proactive, and able to remain composed in a fast-paced luxury hospitality environment.