Customer Support/Booking Agent with Technical Services Company Experience

About Us: WEFIX Technical Services L.L.C, a premier maintenance service provider based in Dubai, is renowned for delivering exceptional quality and service to our clients. We are seeking an experienced MEP Engineer Incharge to join our team and lead our maintenance operations.

Job Description:

Responsibilities:

• Handle inbound and outbound whatsapp, calls, emails, and online inquiries to book maintenance, fitout, and renovation services.
• Provide clients with detailed information about our services, pricing, and availability, ensuring clarity and transparency.
• Coordinate with the maintenance engineer
• Confirm bookings with clients and follow up to ensure appointments are kept and services are delivered as promised.
• Maintain accurate records of all bookings, customer interactions, and service requests using the company’s CRM system.
• Help to resolve any scheduling conflicts or issues promptly, ensuring customer satisfaction and operational efficiency.
• Provide excellent customer service by addressing inquiries, resolving complaints, and offering solutions in a timely manner.
• Collaborate with the sales and marketing teams to support promotional campaigns and maximize booking opportunities.
• Continuously monitor and improve the booking process to enhance customer experience and streamline operations.

Skills and Requirements:

• Proven experience as a booking agent, scheduler, or similar role, preferably in the maintenance, fitout, or renovation industry.
• Strong organizational skills with the ability to manage multiple bookings and schedules simultaneously.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in using CRM software, booking systems, and Microsoft Office Suite.
• Ability to work under pressure, handle high volumes of inquiries, and resolve issues efficiently.
• High level of accuracy and attention to detail in record-keeping and communication.

Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Experience:

• Maintenance Industry: 3 years (Preferred)

Work Location: In person