Junior Payment Operations Specialist

What we need

Are you ready to transform Payments with us? Join our vibrant team at Harlem Next!

Are you ready to dive into the dynamic world of payment operations, collaborating with an innovative team that values your enthusiasm and drive? If so, we invite you to be a part of Harlem Next, where every day brings exciting challenges and endless opportunities!

We're searching for a Junior Payment Operations Specialist with contagious energy and a keen eye for payments. If you're a quick learner, a proactive problem solver, and thrive in a fast-paced environment, we want you on our team.

Bring your curiosity, innovation, and passion for payments to Harlem Next!

About Harlem Next

As part of our team you will continuously develop the online entertainment industry. Harlem Next is creating high-traffic web applications used by millions of unique users every day across all continents.

With the volumes running through our applications we rank among the top users of Google Cloud Services worldwide. We offer you a challenging and rewarding work environment with team members holding extensive experience in multiple different technologies, which gives you the opportunity to expand your knowledge on various levels. On top of our current applications, we are also watching the explosive growth of AI closely to ensure we are part of a revolutionary change in the online entertainment landscape.

Role Description

As a Junior Payment Operations Specialist, you won't just be another team member – you'll be a vital part of our success story. You'll be the left-hand of our Payment Operations Manager to ensure smooth payment processes.

Your responsibilities will include:

• Support the smooth day-to-day operation of the Payment Ecosystem, working closely with internal stakeholders and external payment partners;
• Monitor and analyse payment and risk performance, identifying irregularities, trends, and potential issues;
• Ensure payment and risk processes and guidelines are followed;
• Investigate and resolve payment-related issues and customer complaints;
• Support fraud prevention and dispute management, including dispute defence, refunds and blacklisting;
• Contribute to the continuous improvement of payment processes, systems and provider performance;
• Keeping up-to-date with payment services regulations;
• Translating team objectives into personal goals for growth.

What you bring

• +1 year relevant working experience in payments.
• Passion for Payments: Your love for payments shines through, propelling you to explore new possibilities.
• Dynamic Attitude: You're not just a team player but a game-changer who thrives under pressure.
• Multitasking skills: You love juggling priorities and know exactly which ball to catch first.
• Tech Savvy: Embrace the world of fintech with ease and adaptability.
• Empathy and Humor: Your positive, empathetic approach and sense of humor make you a joy to work with.

What we offer

• Gross monthly salary of €3000-€4500,- depending on experience;
• Annual Bonus;
• Pension;
• Travel expenses;
• Laptop;
• Training and Development;
• (Really good) Office lunch;
• Free fruit, drinks and health snacks all day;
• Incentive trip;
• Gym membership;
• Bicycle plan;
• Team building events.