Sales Coordinator / Executive

Company Overview

HH STAINLESS PTE LTD is a leading regional distributor specializing in 304/304L and 316/316L stainless steel products for oil & gas, petrochemical, marine, construction, and food processing industries across Asia Pacific and the Middle East.

Job Summary

The Sales Executive / Sales Coordinator supports sales growth by developing new business, managing customer relationships, coordinating order processing, and collaborating with internal teams to ensure timely delivery and customer satisfaction.

Responsibilities

Identify and develop new business opportunities to expand the customer base and increase sales revenue

Maintain and strengthen customer relationships through regular engagement and tailored product recommendations

Prepare, submit, and follow up on quotations, proposals, and tenders to secure sales opportunities

Negotiate pricing and commercial terms within company guidelines to close sales effectively

Achieve individual and departmental sales targets by executing strategic sales plans

Monitor market trends, competitor activities, and customer feedback to identify and capitalize on business opportunities

Respond promptly and professionally to customer enquiries via phone, email, and other channels to ensure high service standards

Manage customer accounts and provide after-sales support to enhance customer satisfaction and retention

Resolve customer complaints, delivery issues, and service concerns efficiently to maintain positive client relationships

Maintain regular communication with customers regarding order status, delivery schedules, and product availability

Prepare and process sales documentation including quotations, sales orders, delivery orders, invoices, and credit notes accurately

Enter and update customer orders and sales data in ERP or sales management systems to ensure data integrity

Maintain accurate customer master data, pricing, and sales records for reporting and compliance

Monitor order progress from receipt through delivery and invoicing to ensure timely fulfillment

Liaise with Warehouse to confirm product availability and coordinate timely order fulfillment

Coordinate with Procurement on stock replenishment and special customer requirements to meet demand

Collaborate with Logistics to arrange deliveries and resolve transportation issues promptly

Work with Finance on customer credit matters, payment collections, and account reconciliation to support cash flow

Collaborate cross-functionally with other departments to ensure smooth execution of customer orders and projects

Prepare daily, weekly, and monthly sales reports to track performance and inform management decisions

Maintain sales pipelines, quotation registers, and customer databases to support sales operations

Monitor outstanding quotations, back orders, and delivery schedules to proactively manage sales commitments

Analyse sales trends and provide actionable recommendations to improve sales performance

Ensure proper filing and documentation in compliance with company policies and quality management systems

Comply with workplace safety, confidentiality, and ethical business practices to uphold company standards

Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction

Participate actively in sales meetings, product training, and company development programmes to maintain knowledge and skills

Required competencies and certifications

Diploma, Higher NITEC, or Degree in Business Administration, Sales, Marketing, Engineering, or related discipline (education requirement)

Minimum 2–5 years of relevant experience in Sales, Sales Coordination, Customer Service, or Account Management (experience requirement)

Preferred competencies and qualifications

Experience in industrial products, engineering, manufacturing, trading, hardware, or stainless steel industries

Familiarity with ERP systems and CRM software

HH STAINLESS PTE LTD

We are one of the region’s leading one-stop distributor. We specialize in the distribution of 304/304L and 316/316L grades stainless steel products used in oil & gas petrochemical, marine shipbuilding, construction, food processing and many other industries.

We have a wide variety of different products which we supply to customers throughout the Asia Pacific and the Middle East regions, such as Australia, Indonesia, Thailand and Malaysia etc.