Higher Executive - Operations (Warehouse and Cold Chain Management) (WCM-011)

Job Function

Warehouse & Cold Chain Management

Job Summary

The Higher Executive - Operations is responsible for developing and execution of operational policies, standards and procedures for the Warehouse. He/She monitors and optimizes storage and utilization levels making data-driven decisions to improve productivity and efficiency of the warehouse.

Analytical and logical, he/she is required to explore solutions and analyse the feasibility of plans. He/She is also expected to coordinate closely with internal and external stakeholders to implement processes and technology, and to assist in the management of the warehouse operations department.

Job Responsibilities/Key Tasks(External)

Business Administration Operations

• Manage stakeholders to monitor completion of requirements and activities
• Participate in value-based culture and a culture of accountability in the organisation
• Adhere to organisation’s governance, compliance issues and reporting processes
• Adhere to organisation’s data governance and protection processes
• Lead teams in the workplace
• Review allocation of resources in support of different business activities
• Optimise use of allocated resources
• Coordinate operational policies, standards and procedures
• Execute risk mitigation plans

Business Process/Continuous Improvement

• Analyse risks associated with different approaches of process changes
• Engage senior management for buy-in to implement solutions identified
• Execute business processes improvement solutions
• Adhere to corporate social responsibility policies for logistics operations
• Execute environmental protection policies and procedures
• Develop measures using quality management knowledge to enhance quality standards

Safety and Health

• Manage WSH activities to ensure department's compliance to requirements
• Perform safety and health risk assessment
• Coordinate corrective actions to address areas of non-conformance to WSH standards
• Address WSH risks from assessment reports to determine hazards
• Manage WSH solutioning discussions around suggestions to improve existing processes

Sales and Customer Service

• Manage key accounts through maintaining close contact with stakeholders
• Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Plan delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Monitor lapses in delivery of logistics services to customers

Warehousing, Cargo and Material Handling

• Execute warehouse operations performance goals using quality management knowledge
• Develop warehousing standards for quality management systems
• Develop warehouse planning methods, warehouse storage, layout and material handling equipment (MHE)plans
• Develop warehouse security plans
• Manage re-location of warehouses
• Manage resources to ensure cargo-handling schedules are met
• Manage cargo documentation process according to industry standards or sector requirements
• Develop operational improvements based on performance measures
• Manage dangerous goods and hazardous materials operations

Job Requirements

• Basic knowledge of SAP/Warehouse Management System (WMS)/Supply Chain Software/Enterprise Resource Planning (ERP) Systems
• Proficiency in basic Microsoft (MS) Office/Power Platform Applications Professional Qualifications & Relevant Experience

• Degree/Diploma in Business/Logistics/Supply Chain or equivalent certifications
• 1-3 years of relevant working experience in Warehouse Operations/Vendor Management