Digital Experience Manager (d/f/m/) – DHL CSI DCIS

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers, providing them with sector expertise, best-in-class account management, and the most innovative products & solutions. Discover the unique, international spirit of DHL, where your commitment is recognized and rewarded.

Digital Experience Manager (d/f/m), DHL CSI DCIS

• Contract Type: Permanent
• Employment Type: Full-time
• Work Mode: Hybrid
• Location: Troisdorf, Germany
• Recruiting Contact: CSI Recruiting Team recruiting.dpbh@dhl.com
• Hiring manager: Paul Kelly
• Application deadline: September 9, 2026

The Digital Experience Manager is a user experience (UX) expert responsible for shaping, evolving, and governing the digital experience across the DHL.com platform. The role combines deep UX expertise with proactive collaboration across functional teams to drive enablement & governance of fit-for-purpose UX, blueprints and components. The role balances operational excellence with continuous improvement based on user insights, UX best practice, and business needs, to ensure DHL.com platform experiences remain user-centered, scalable, and continually evolved. Acting as a driver of change, the Digital Experience Manager challenges assumptions constructively, influences decision-making, and establishes clear governance frameworks that enable faster, more consistent UX decisions. Through the evolution of UX standards & strategy, the role ensures the DHL.com platform delivers clear, useful, and engaging experiences that improve user outcomes and business performance.

Principal Accountabilities:

• Champion user-centered design principles & practices to define, drive and evolve UX strategy for the DHL.com platform
• Be an expert & trusted advisor to DHL.com platform stakeholders for UX, blueprint and component decision-making
• Build DHL.com platform UX governance frameworks & decision-making models
• Drive cross-team / cross-function collaboration for UX requirements gathering, research & ideation, testing & development
• Translate UX insights, concepts or requirements into experience, blueprint and/or component prototypes using specialist tools (i.e. Figma)
• Evaluate potential UX enhancements & prioritize based on user value, business impact and delivery effort
• Manage a pipeline of UX enhancements & provide forward visibility of intentions, milestones and status with DHL.com platform stakeholders
• Drive adoption & adherence of evolved UX practices across DHL.com platform community, maintaining an inventory of usage & exceptions
• Own the lifecycle management of DHL.com platform experience ‘blueprints & components’, including processes for introducing, evolving and sunsetting
• Offer to-standard UX documentation & guidance for DHL.com platform, ensuring all principles, standards and reasoning are documented, shared & understood

What we’re looking for:

• University degree in Business Administration, Marketing, or Design
• Champion of best practice UX expertise & principles
• Robust & adaptable stakeholder management
• Strong verbal & written communication (fluent English)
• Minimum of 5+ years’ demonstrable experience in digital product/program management, specifically within enterprise-level UX, design & experience strategy or governance
• Experience of leveraging CX methodologies, data analytics, and customer insights to make evidence-based UX decision-making & requirements analysis
• Proven track record operating with cross-functional teams to deliver UX, design and experience governance, standards & delivery roadmaps
• Experience with Figma or similar design systems & ability to rapidly prototype UX concepts
• Adobe Experience Manager or similar enterprise-level CMS / large-scale digital ecosystems

What’s in it for you:

• Lead High‑Visibility Global Innovation Center Projects: Take ownership of strategic development, expansion, and experience initiatives that shape DHL’s Innovation Center footprint worldwide.
• Drive End‑to‑End Project Delivery at Scale: Manage complex, multi‑million‑euro projects from concept through implementation, working with senior leaders, architects, contractors, and global stakeholders.
• Shape Customer Experiences Through Physical Innovation: Play a direct role in designing and improving the environments, exhibits, and visitor journeys that showcase DHL’s innovation leadership to customers and partners.
• Influence Operational Excellence Across a Global Network: Lead continuous improvement initiatives, standardize best practices, and help define how Innovation Centers operate and deliver value globally.
• Be Part of DHL’s Flagship Innovation Environment: Work at the Europe Innovation Center, a highly visible customer engagement platform, while contributing to the future development of DHL’s global Innovation Center network.

Interested in this opportunity?

If you have any questions regarding the job, please feel free to reach out to recruiting.dpbh@dhl.com.

Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).

Apply now! We are looking forward to your application!

As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.