Lobby Lounge Assistant Manager - Raffles The Red Sea

Reporting to the F&B Manager, you will be responsible for, but not limited to:

• Ensure correct grooming standards are followed at all times

•  Responsible for the smooth operation of the outlet

•  Responsible of the Care Program at all times

•  Follow up on all financials, LQA, Forbes targets and cascade it down to the team

•  Is aware of the daily, monthly and yearly financial targets

•  Actively contributes towards the achievement of financial targets

•  All issues and negative guest feedback need to be properly reported on Glitch system

•  Following up on opening and closing checklists

•  Handle financial procedures according to guidelines set by the finance department

•  Responsible for linking all facets of service, cuisine and entertainment

•  Assume the responsibility of daily operations

•  Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the F&B Manager.

• Ensure all appropriate equipment is on hand for each service period

•  Should be creative, confident and prepared to think outside of the box

•  Following the personal development plan set by the corporate office

•  Following team's personal development and assign KPI's in accordance with Hotel/Departmental goals

•  Ensure the operational inventory is always accounted for and in immaculate condition

•  Ensure the outlet maintenance is ensured at all time

•  Create opportunities for upselling products, establish sales goals and selling strategies

•  Develop the restaurant team to strive for excellence

•  Creates an efficient rostering system

•  Inspires heartists to create a flow of new and 'improved' ideas

•  Follow Hotel Evacuation Policy in case of an Emergency

•  Ensure awareness and delivers the optimum levels of service and guest satisfaction

•  Establish and maintain effective communication across all divisions

•  Lead by example through a passionate, hands on approach

•  Ensure team's food and beverage knowledge at all time

•  Carry out other duties as and when requested by the F&B Manager.

•  Organising marketing activities and promotional events in cooperation with the marketing department and F&B Office

• Preparing reports at the end of the operations including guest's comments, sales report, general feedbacks

•  Develop a strategy of handling special guest's requests and VIPs

• Bachelor's degree or diploma in Hospitality Management or related field. 

• Minimum 5-7 years' experience in 4–5-star Hotel

• Strong leadership and interpersonal skills. 

• Excellent communication and customer service abilities. 

• Knowledge of food and beverage trends and service techniques. 

• Ability to work under pressure and handle multiple tasks simultaneously. 

• Detail-oriented with strong organizational skills.

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.

• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.

• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.

• A competitive package and excellent opportunities for professional growth.

• Outstanding discounts across the global Accor and luxury brand network.