Business Applications Support (SAP S/4 Hana)

At Olenex, we supply a broad portfolio of high-quality edible oils and fats to customers worldwide. With thirteen strategically located refineries across Europe, we produce a wide range of liquid and tropical oils. Our team of specialists works closely with both food and non-food producers to deliver tailor-made ingredients that meet specific needs.

Beyond production, we are active in trading and sourcing raw materials to strengthen our offering in the oil and fats industry. Sustainability and fair trade are at the heart of what we do. Through our #SharedResponsibility initiative, we build integral partnerships and work toward a 100% sustainable supply chain.

 

We also believe in investing in our people. At Olenex, you’ll find opportunities for career development, training, and contribution within a dynamic and challenging environment where your impact truly matters.

We are currently looking for a reliable & proactive

Business Applications Support (SAP S/4 Hana)

to join our team at the Central Post office in the heart of Rotterdam.

As part of Business Applications Support, you ensure reliable first‑line operational support for SAP S/4HANA and connected business applications. You act as the primary point of contact for end users, focusing on timely incident resolution, clear communication, and structured escalation. In this role, you contribute to stable system operations and a positive user experience, while supporting access management, troubleshooting, and continuous improvement of the application landscape.

Requirements: What the role entails:

Provide first‑line (L1) functional support for SAP S/4HANA across core business processes

Analyse, log, resolve, and track incidents and service requests via the ITSM system

Escalate complex issues to L2/L3 support and coordinate resolution

Support users with SAP Fiori apps and daily system usage

Perform basic checks on data consistency, reporting outputs, and integrations

Manage SAP “For Me” tickets, including logging, tracking, and coordinating follow‑up actions

Act as liaison between SAP, IT, and internal stakeholders

Support SAP user access requests, role assignments, and basic authorisation troubleshooting

Provide support for peripheral tools (reporting, data, integrations) connected to SAP

Monitor interfaces and data flows, coordinating fixes with internal teams or vendors

Ensure clear and timely communication with end users on incident status and resolution

Maintain accurate ticket documentation, categorisation, and prioritisation

Contribute to knowledge base articles, documentation, and FAQs

Identify recurring issues and support continuous improvement initiatives

Assist with testing and validation activities during SAP updates and releases

Supporting current business applications e.g. troubleshooting, change management, upgrading and testing

To excel in this role, you bring:

Bachelor’s or Master’s degree in IT or a related field

Minimum of 2 years of relevant professional experience

Strong affinity for data, technology, and system-driven business processes

Strong analytical and problem-solving skills

Clear communicator, able to explain complex topics to different audiences across IT and business

Experience supporting reporting, data, or integration tools

Understanding of ITIL-based support processes

SAP Functional Expertise needed for the role:

Strong SAP S/4HANA knowledge with hands‑on experience in a support role

Experience in application support (L1 or L2), preferably within an SAP environment

Basic to good understanding of SAP S/4HANA business processes

Experience with SAP Fiori applications

Experience with SAP authorisations and user management

What we offer you:

·         Enthusiastic colleagues from all over the world

·         Multiple training & development options

·         13th month salary

·         30 days of paid holidays per year

·         A fully company-paid pension plan

·         Working from home per company policy

·         Working from home allowance

·         Discount on health insurance and fitness

·         Competitive Salary

Sounds like you? Apply for the next chapter in your career!