Data Analytics Officer

Duties And Responsibilities

• Analytics & Dashboard Development

• Design, develop, and maintain interactive Power BI dashboards and reports to support clinical, operational, financial, quality, and population health initiatives.

• Collaborate with stakeholders to gather requirements, translate business needs into analytical solutions, and deliver actionable insights.

• Utilize SQL, Power Query (M), and DAX to extract, transform, model, and analyze data from multiple hospital systems and databases.

• Ensure data accuracy and integrity through validation, reconciliation, and documentation of data sources, definitions, and reporting methodologies.

• Identify trends, performance gaps, and improvement opportunities, providing proactive recommendations to leadership and key stakeholders.

• Develop user-friendly dashboards with effective visual design, navigation, filtering, and drill-through capabilities to enhance decision-making.

• Produce KPI reports, ad-hoc analyses, and data-driven recommendations aligned with departmental and organizational objectives.

• Coordinate with data engineering and IT teams to resolve data quality issues, obtain source-system access, and maintain consistent data definitions.

• Maintain strict confidentiality of patient, employee, and organizational data in compliance with applicable policies, accreditation standards, and regulations.

• Perform other related duties as assigned by the Director, Advanced Data Analytics (ADA).

• Service Desk & User Enablement

• ▪ This responsibility area is a significant component of the role. The proportion of time

• allocated to service desk and user enablement varies by Officer assignment and may

• represent up to 50% of the role for designated Officer slots.

• ▪ Respond to user-submitted service desk tickets related to dashboards, reports, and analytics access — triage, troubleshoot, and resolve within agreed service levels

• Qualifications and Certifications

• ▪ Diploma's degree in a quantitative or analytical field (e.g., Data Science, Computer Science, Information

• Systems, Engineering, Health Informatics, or equivalent).

• ▪ Healthcare-related background (clinical, public health, health administration, or health informatics) is an

• advantage.

• ▪ Relevant certifications in Power BI, data analytics, business intelligence, or healthcare informatics are

• preferred but not required.

• ▪Proven experience from 0-4 years as a data analyst preferably in healthcare set-ups

• ▪Good command of English and Arabic

• Competencies

• Technical Competencies

• ▪ Strong hands-on experience building dashboards end-to-end in a modern BI platform —

• Power BI strongly preferred; Tableau, Qlik, Looker, or comparable platforms acceptable for

• candidates willing to ramp on Power BI.

• ▪ Working knowledge of SQL — able to read, modify, and write basic-to-intermediate queries

• against relational databases for data extraction and validation.

• ▪ Advanced Microsoft Excel — pivot tables, lookups, complex formulas, and data modelling.

• Behavioral & Professional Competencies

• Strong analytical and problem-solving skills with the ability to work independently, manage ambiguity, and ensure data accuracy.

• Excellent communication and stakeholder management skills, with a customer-focused approach to supporting and training end users.

• High level of ownership, collaboration, and adaptability, with the ability to manage multiple priorities and drive continuous improvement.