Performance and Reporting Engineer

Position Objectives:

Manage end-to-end performance and reporting for mobile networks and services, ensuring accurate, timely, and actionable insights. Design, develop, and automate dashboards and reports to support operational efficiency and strategic decision-making

Job Description & Responsibilities:

Performance Management and Reporting:

• Manage network monitoring and reporting activities in line with KPIs and SLAs to deliver network services to end clients.
• Collaborate with Network Operations teams to:
• • Develop and implement dashboards and reports for KPIs, KQIs, SLAs, and NW incidents across all network domains (Access, Backhaul, Core, and Transport), covering service and node levels, using available tools.
    • Implement initiatives for automation and efficiency of reporting and SLA management processes.
    • Monitor and ensure effective fault handling, reporting, & escalation via operational tools and processes.
    • Categorise faults, manage exceptions and SLA compliance assessment.
    • Highlight and investigate repeated faults and major RC reports.
    • Prepare and deliver network performance reports on a daily, weekly, and monthly basis.
    • Manage radio network performance and coordinate special event readiness, including Hajj, Ramadan, Royal VIP seminars, and major sports events.
    • Utilise Performance Management tools (e.g., UPM) for data analysis and performance reporting.
    • Analyse RAN counters, understand KPI definitions, and troubleshoot KPI degradations.
• Manage monthly reporting on network performance and network operations activitmonthly reporting on network performance and network operations activity.
• • Monthly KPIs, availability, and Utilization reports
    • Managing Proactive actions.
    • Managing CM processes, changes/upgrades,
    • Managing congestion mitigation plans.
    • Managing contingency plans.
    • Managing customer experience.
• Support the implementation of dashboards displaying network/service performance, availability and network incidents, and assist in the training of the users of reports and dashboards.
• Design, develop, and maintain Power BI, Tableau, & web-based dashboards to provide actionable insights.
• Automate standard and executive reporting processes to improve efficiency and accuracy.

General

• Report to the Senior Manager Service Excellence daily
• Ensure performance management and reporting requirements are met in the handover process from network delivery to operations.
• Support the evaluation and improvement of operational processes related to performance management and reporting
• Arrange and participate in meetings and workshops on performance management and reporting as applicable to department deliverables.
• Prepare reports and documents, and initiate appropriate actions as needed.

Qualifications & Experience:

• Minimum Bachelor’s degree in Computer Science, Telecommunications or Engineering.
• Minimum 5 years of documented professional experience either within an Operator or Vendor organisation, with at least 3 years in performance management, dashboard design & reporting automation.
• Strong knowledge and understanding of end-to-end network performance processes and SLA management for large 4G/5G mobile networks.
• Excellent organisational and inter-personal skills, with experience of working in a multi-cultural and multi-national environment.
• Excellent communication skills and fluent in English.
• Proficient in MS Tools (Word, Excel, PowerPoint, Vision).