Customer Service Specialists

Provide professional and courteous customer support to an international customer base in both Chinese and English

Handle customer inquiries and support requests efficiently while maintaining high service standards

Follow company policies, Standard Operating Procedures (SOPs), and data security requirements

Meet established performance targets for customer satisfaction, quality, productivity, occupancy, and punctuality

Participate in mandatory training, quizzes, and live certification exams

Maintain 100% attendance and punctuality during the training period

Work assigned shifts according to the client’s workforce management requirements

Maintain a quiet and reliable remote workspace with a stable internet connection

Use a compliant Windows or macOS device and follow all required security and confidentiality protocols

Remain proactive in responding to feedback and continuously improving performance

Fluent in both Chinese and English

Strong verbal and written communication skills

Previous customer service or customer support experience

Excellent interpersonal and problem-solving skills

Strong attention to detail and ability to follow detailed procedures consistently

Reliable, punctual, and able to maintain 100% attendance during mandatory training

Comfortable working remotely and supporting customers across an international market

Willingness and ability to work any designated shift based on business needs

Ability to meet customer service performance standards, including CSAT of 90.5%+, QA of 90%+, CPH of 6+, occupancy of 80%+, and punctuality of 95%+

Access to a company-compliant Windows or macOS device meeting required security standards

Stable internet connection and a quiet, professional remote work environment

Prior experience with eCommerce, health & wellness, international customer support, or similar industries is a plus