Associate, Site Reliability Engineer (Platform Support), SRE and Governance, Group Technology

Responsibilities:

• Administrate the full Kubernetes platform life cycle to ensure the platform remains secure, reliable and highly available.

• Work with other engineers to support the infrastructure of OpenShift as well as assist to resolve infrastructure queries/issues of OpenShift tenant applications.

• Automation of platform operations and management.

• Configure and Manage Monitoring, alerts for the OpenShift environments.

• Manage capacity for Kubernetes environments.

• Hands-on experience with Docker containerization, Kubernetes orchestration and tools such as Jira and Jenkins.

• Hands-on experience in handling Linux OS such as Patching, Filesystem management, User management, SELINUX etc.

• Administration and support Windows Servers and Linux server environments.

• Perform server hardening, configuration, patching, upgrades, and maintenance.

• Troubleshoot IIS, SSL certificate, OpenSSH, tectia and IBM CD file transfer

• Monitor server health, CPU, memory, disk, services, and system availability.

• Troubleshoot OS, application, network-connectivity, and performance issues.

• Handle Linux services, packages, file permissions, SSH, cron jobs, and system logs.

• Respond to incidents, alerts, service requests, and production changes.

• Perform vulnerability remediation and OS hardening.

• Maintain operational documentation, SOPs, and troubleshooting guides.

Requirements:

• 3 years of work experience with a bachelor’s degree in computer science or related

Preferred Qualifications. At least 1 year’s hands-on experience with containers in Production Environments - Docker, OpenShift, Kubernetes, Linux and Window Servers preferred

• Provide operational support for OpenShift Container Platform (OCP), Red Hat Linux, Windows Server, and infrastructure platforms across production and non-production environments.

• Deliver 24x7 operational support for infrastructure and platform services, ensuring timely incident resolution and service restoration.

• Perform system administration, monitoring, troubleshooting, performance tuning, and capacity management for Linux, Windows, and containerized environments.

• Participate in incident management, problem management, root cause analysis (RCA), and post-incident reviews to improve operational stability.

• Maintain operational documentation, standard operating procedures (SOPs), knowledge articles, and support runbooks.

• Support security and compliance requirements by executing vulnerability remediation, patch management, access control, and platform hardening activities.

• Experience with configuration management tools (Chef, Ansible, terraform etc.).

• Hardening, securing the Kubernetes cluster with monitoring and auditing dashboards

• Knowledge in infrastructure technologies such as HP and DELL hardware (Blades and Rack servers)

• Excellent verbal, written, skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.

• Candidate must have demonstrated and be prepared to exhibit initiative and ownership of consistent delivery success

• Be scheduled On-Call to support the infrastructure and systems

Location: DBS Asia Hub

Job: Technology

Schedule: Regular

Employee Status: Full time