Strategy & Operations Manager – TokenRouter

About the Role

We are looking for a highly analytical and execution-oriented Strategy & Operations Manager to support the growth and commercialization of TokenRouter, our AI product platform.

This role sits at the intersection of business operations, growth, enterprise enablement, and cross-functional execution. You will use business data, customer signals, and market insights to identify opportunities and risks, translate business goals into action plans, and work closely with Sales, Product, Engineering, and partner teams to drive execution.

The scope of this role includes growth operations, enterprise customer operations, new product operations, model supply operations, business analysis, and other high-priority cross-functional initiatives, with priorities shifting dynamically based on business needs.

Key Responsibilities

1. Business Analysis & Operational Insight

• Track and analyze key business metrics, including Token Volume, Revenue, Gross Profit, Gross Margin, user conversion, and enterprise business performance .
• Build business analysis frameworks, KPI systems, and evaluation mechanisms to measure performance and identify opportunities.
• Translate business data, customer feedback, and market signals into actionable recommendations and operational priorities.
• Support periodic business reviews, operating planning, and management decision-making.

2. Strategic Project Execution

• Drive high-priority operational initiatives related to user growth, enterprise customer operations, Package Deals, CML, new product rollouts, and model supply .
• Break down business goals into execution plans, milestones, ownership, and success metrics.
• Coordinate cross-functional teams, track progress and ROI, and ensure projects move efficiently from planning to execution.
• Identify blockers, resolve operational issues, and continuously improve strategies based on outcomes.

3. User & Enterprise Business Operations

• Support growth in new user trials, paid conversion, repeat top-ups, user segmentation, and referral/expansion opportunities .
• Analyze user lifecycle and behavior trends to improve engagement, usage, conversion, and retention.
• Identify users with enterprise potential and work with the Sales team to develop Package Deal and CML opportunities.
• Support enterprise customers after onboarding, including usage growth, scenario expansion, and feedback loops.
• Continuously optimize product, service, and operational workflows to improve customer experience and business outcomes.

4. Cross-Functional & Cross-Time-Zone Collaboration

• Work closely with Sales, Product, Engineering, and relevant teams to drive key initiatives.
• Collaborate across time zones with overseas customers, model vendors, and partners.
• Prepare clear business analysis, project plans, and management updates in both English and Chinese .

What We’re Looking For

• Master’s degree required; overseas study experience is a plus.
• 3–5 years of experience in business operations, strategy operations, growth operations, commercial operations, business analytics, platform operations, or related roles .
• Fluent in English and Mandarin , with the ability to work effectively across time zones.
• Strong analytical thinking, structured problem-solving, and data interpretation skills.
• Ability to independently drive cross-functional projects and own outcomes.
• Comfortable working in a fast-paced, high-standard, and ambiguous environment.

Preferred Qualifications

• Ability to independently extract, process, and analyze data using SQL or other data tools .
• Experience in AI, API platforms, SaaS, cloud services, internet platforms, or growth-related businesses .
• Experience contributing to 0→1 product/business launches or scaling new products, growth initiatives, or commercial operations.

Why Join This Role

• Work directly on TokenRouter , a core AI product platform.
• Sit close to the business engine and help shape growth, monetization, and enterprise expansion.
• Partner with Sales, Product, Engineering, and external ecosystem players to drive real business impact.
• Gain broad exposure across AI products, API/platform business models, customer growth, and strategic operations.