Head of Welcoming - Female - Carita Paris

Head of Welcoming – Carita Paris

Position Overview

The Head of Welcoming is responsible for leading the complete guest arrival and reception experience at Carita Paris, ensuring every client receives an exceptional level of service from the moment they enter the Maison.

This role combines luxury hospitality, front-of-house leadership, client relationship management, appointment optimization, and team supervision. The Head of Welcoming acts as a true ambassador of the Carita Paris experience, ensuring that every interaction reflects the Maison’s standards of elegance, warmth, discretion, and personalized service.

Key Responsibilities

Luxury Client Experience

• Ensure every client is welcomed and attended to according to Carita Paris luxury service standards.
• Create a warm, elegant, and personalized experience throughout the client's journey.
• Recognize and anticipate the needs of VIP, regular, and high-value clients.
• Handle client requests, concerns, and feedback professionally and discreetly.
• Build strong relationships with clients to encourage loyalty and repeat visits.
• Ensure the reception and welcoming areas consistently reflect the image and standards of the Maison.

Front-of-House Leadership

• Lead, coach, and support the Welcoming/Reception team in delivering exceptional service.
• Set clear standards for grooming, communication, telephone etiquette, and client interaction.
• Organize daily front-desk responsibilities and ensure adequate coverage during peak periods.
• Conduct daily briefings to ensure the team is aware of appointments, VIP clients, special requests, and operational priorities.
• Monitor team performance and provide ongoing coaching and feedback.

Appointment & Client Flow Management

• Oversee appointment bookings and ensure effective utilization of therapists, hairstylists, beauty experts, and treatment rooms.
• Monitor the daily appointment schedule and proactively manage cancellations, rescheduling, waiting lists, and last-minute availability.
• Coordinate closely with the operational and technical teams to ensure smooth client flow.
• Minimize waiting times while maintaining a relaxed and premium client experience.
• Identify opportunities to convert enquiries into confirmed appointments.

Commercial & Client Relationship Focus

• Support the achievement of Maison revenue targets through effective appointment management and client engagement.
• Encourage appropriate cross-selling of treatments, services, retail products, and future appointments.
• Ensure clients are informed about relevant Carita services, rituals, products, and experiences.
• Monitor rebooking and client retention opportunities.
• Maintain strong knowledge of the Maison's treatment menu, products, pricing, promotions, and client offerings.

Reception & Operational Excellence

• Ensure accurate handling of client records, appointments, billing, payments, and other front-desk transactions.
• Maintain confidentiality of all client information.
• Ensure opening and closing procedures are completed accurately.
• Coordinate with relevant departments regarding client requests and operational requirements.
• Maintain high standards of presentation, cleanliness, ambience, and organization within all client-facing areas.
• Prepare and review relevant front-of-house reports and performance indicators.

Candidate Profile

• Previous experience in a senior Front Office, Guest Relations, Reception, Client Experience, or Hospitality leadership role.
• Experience within luxury beauty, wellness, spa, hospitality, fashion, premium retail, or other high-end service environments is strongly preferred.
• Strong understanding of luxury client service and personalized hospitality.
• Proven experience leading and developing a front-of-house or customer-facing team.
• Commercially aware, with the ability to convert enquiries into appointments and support client retention.
• Excellent communication and interpersonal skills.
• Confident in handling VIP clients and sensitive client situations with professionalism and discretion.
• Strong organizational skills with the ability to manage a fast-paced appointment environment.
• High attention to detail and exceptional personal presentation.
• Comfortable working with appointment booking, POS, CRM, and client management systems.
• Fluent English required; additional languages, particularly Arabic or French, would be an advantage.

Key Competencies

Luxury Service Mindset • Client Relationship Management • Front-of-House Leadership • Team Development • Appointment Optimization • Commercial Awareness • Client Retention • Problem Solving • Attention to Detail • Discretion & Professionalism

The Carita Standard

The Head of Welcoming is more than a reception leader. This position sets the tone for the entire client experience, ensuring that each visit feels personal, effortless, refined, and unmistakably Carita Paris.

Pay: AED12,000.00 - AED15,000.00 per month

Work Location: In person