WE ARE HIRING – TECHNICAL SUPPORT ENGINEER

We are looking for a  Technical Support Engineer  with good knowledge of  IT Support, Microsoft 365, CCTV, Access Control and ELV systems .

Key Responsibilities:

• Provide remote and onsite technical support to customers

• Troubleshoot Outlook, email, Microsoft 365 and Windows issues

• Microsoft 365 user creation and mailbox administration

• SharePoint configuration and permission management

• Printer, LAN, Wi-Fi and basic network troubleshooting

• Configure and troubleshoot IP cameras, NVRs and IP phones

• CCTV/VMS configuration – Hikvision iVMS and Samsung/Hanwha SSM

• Access Control configuration – Keri, ZKTeco, Hikvision and similar systems

• Handle SIRA portal and related technical requirements

• Coordinate with vendors, contractors and suppliers for technical support

• Read technical drawings and prepare BOQs

• Maintain service reports and technical documentation

Requirements:

• Diploma or Degree in IT, Electronics, Electrical or related field

• Good networking and troubleshooting knowledge

• Experience in IT/ELV technical support preferred

• Good communication and customer-support skills

• Ability to take ownership of technical issues until resolution

• UAE experience / Driving Licence is an advantage

Expected Outcome:

• Provide fast and reliable technical support, resolve customer issues with minimum escalation, and ensure proper follow-up until successful closure.

• Interested candidates can send their CV to apply. job@shajaahgroup.com

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