Luxury Travel Counselor

Baroque Travel is a premier travel agency with extensive industry expertise, specializing in personalized leisure and corporate travel solutions. With a global luxury network and strong industry partnerships, Baroque Travel creates exceptional, seamless and highly personalized travel experiences, offering clients access to exclusive amenities, upgrades, VIP experiences and carefully curated journeys.

We are looking for a passionate, experienced and highly detail-oriented Luxury Travel Counselor to join our team and create exceptional travel experiences for our discerning clientele.

Position Overview

The Luxury Travel Counselor will be responsible for understanding clients' individual travel preferences, designing and selling bespoke luxury holidays and tailor-made itineraries, and managing every aspect of the travel journey from initial consultation through to completion.

The ideal candidate will have a strong passion for luxury travel, excellent destination knowledge, outstanding sales and communication skills, and the ability to anticipate client needs and deliver highly personalized service.

You will work closely with luxury hotels, airlines, tour operators and other travel partners to secure preferred rates, exclusive experiences, upgrades and special amenities for clients.

Key ResponsibilitiesClient Consultation & Relationship Management

• Consult with clients to understand their travel preferences, interests, expectations, budget and lifestyle.
• Build and maintain strong, long-term relationships with high-net-worth and discerning clientele.
• Provide personalized, professional and knowledgeable travel advice.
• Anticipate client needs and proactively recommend suitable destinations, experiences and travel products.
• Maintain a high level of confidentiality, professionalism and discretion when dealing with VIP clients.
• Deliver exceptional customer service before, during and after every journey.
• Remain available to assist clients with travel-related requirements and changes when necessary.

Luxury Travel Planning & Itinerary Development

• Design and sell bespoke, tailor-made luxury travel itineraries.
• Create unique experiences for leisure, honeymoon, family, wellness, adventure, cultural and special-interest travel.
• Recommend luxury hotels, resorts, villas, private tours, cruises, transportation and exclusive experiences.
• Research emerging destinations, luxury properties and unique travel experiences.
• Develop detailed and seamless day-by-day itineraries according to client requirements.
• Arrange special occasions, celebrations, VIP amenities and personalized experiences.
• Coordinate complex international itineraries involving multiple destinations and travel suppliers.
• Ensure all travel arrangements meet Baroque Travel's quality and service standards.

Sales & Business Development

• Achieve and exceed individual sales and revenue targets.
• Convert enquiries and leads into confirmed bookings.
• Identify opportunities to increase client spend through relevant upgrades, additional services and experiences.
• Develop repeat and referral business through exceptional client service.
• Proactively promote new destinations, luxury products and exclusive travel experiences.
• Develop relationships with new and niche client markets.
• Maintain accurate sales records and provide regular updates and reports to management.

Booking & Operational Responsibilities

• Handle commercial flight bookings and other travel arrangements accurately and efficiently.
• Manage hotel, villa, resort, cruise, transfer, tour and activity reservations.
• Liaise with airlines, hotels, DMCs, tour operators and other travel partners.
• Negotiate and secure preferred rates, value-added benefits, upgrades and special amenities wherever possible.
• Monitor reservations, confirmations, payment deadlines, cancellations and amendments.
• Ensure all client documentation and travel arrangements are accurate and delivered on time.
• Resolve booking issues and unexpected travel disruptions quickly and professionally.
• Coordinate with internal teams to ensure a seamless client experience.

Luxury & VIP Client Services

• Handle VIP and high-value client requests with discretion and attention to detail.
• Arrange personalized welcome amenities, room upgrades, private transfers, special access and exclusive experiences.
• Coordinate complex and time-sensitive travel requirements.
• Provide proactive support throughout the client's journey.
• Maintain strong relationships with preferred luxury travel suppliers and partners.

Product & Destination Knowledge

• Maintain excellent knowledge of luxury destinations, hotels, resorts, airlines and travel experiences.
• Continuously research new luxury travel trends, destinations and products.
• Stay informed about visa requirements, entry regulations, seasonal considerations and destination developments.
• Participate in supplier presentations, educational trips, trade events and product training where required.
• Identify new products and experiences that can enhance Baroque Travel's luxury portfolio.

Requirements

• Minimum 3–4 years of experience in luxury travel, leisure travel, travel consultancy, hospitality or a related field.
• Proven experience in selling luxury and tailor-made travel.
• Strong knowledge of international destinations and luxury travel products.
• Experience handling VIP, high-net-worth or discerning clientele.
• Proficiency in Sabre GDS or equivalent GDS system.
• Strong knowledge of commercial flight booking and ticketing procedures.
• Experience using Salesforce CRM or another CRM system is highly desirable.
• Strong sales ability with a proven track record of achieving targets.
• Excellent communication, negotiation and interpersonal skills.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple complex itineraries simultaneously.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and respond quickly to urgent client requirements.
• Excellent written and verbal English communication skills.
• Proficiency in Mac/iOS and Google Workspace/G-Suite.
• Flexibility to work outside standard office hours when required to support VIP clients or manage travel emergencies.

Key Competencies

The successful candidate should demonstrate:

• Luxury service mindset
• Exceptional attention to detail
• Strong sales orientation
• Destination expertise
• Creative itinerary planning
• Client relationship management
• Commercial awareness
• Problem-solving skills
• Strong negotiation skills
• Excellent communication
• Professionalism and discretion
• Ability to anticipate client needs
• Teamwork and collaboration
• Time management and organization
• Integrity and accountability

What We Offer

• Opportunity to work within a growing luxury travel environment.
• Exposure to high-profile and discerning clientele.
• Access to a global network of luxury travel partners.
• Opportunities to develop specialist destination and luxury travel expertise.
• A dynamic and fast-paced working environment.
• Opportunities for career growth and professional development.
• Performance-based incentives and recognition.

How to Apply

If you are passionate about luxury travel, enjoy creating extraordinary experiences and have the sales expertise and attention to detail required to exceed client expectations, we would love to hear from you.

Join Baroque Travel and turn extraordinary journeys into unforgettable experiences.

Pay: From AED10,000.00 per day

Work Location: In person