Collection Officer - BNPL

Job Description: Collection Officer - BNPL

Location: Abu Dhabi, UAE

Employment Type: Long Term

Salary: AED 8,000 – 10,000 per month

Job Responsibilities:

• Manage overdue BNPL accounts and follow up with customers for timely repayments.
• Contact customers via calls, SMS, email, and approved digital channels.
• Negotiate payment commitments and follow up on promised payments.
• Maintain accurate collection records and customer communication logs.
• Prioritize accounts based on delinquency, risk, and recovery potential.
• Assist customers with payment-related issues and coordinate with internal teams.
• Escalate high-risk accounts, suspected fraud, and unresolved cases.
• Prepare collection reports and support payment reconciliation.
• Ensure collection activities comply with company policies and CBUAE requirements.

Requirements:

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Minimum 2 years of relevant BNPL/consumer finance collections experience.
• Hands-on experience managing overdue BNPL accounts and retail collections.
• Good understanding of repayment cycles, delinquency buckets, and recovery processes.
• Strong Excel and CRM/system skills.
• Excellent communication, negotiation, and customer-handling skills.
• Ability to manage high-volume accounts with strong attention to detail.
• Fluent English required; Arabic and/or Hindi is an advantage.
• High integrity, confidentiality, and regulatory awareness.