Service Technician

A global leader in premium consumer technology brand is seeking a skilled Service Technician to join its growing team. The organisation operates in over 150 countries with a strong international presence and a reputation for delivering innovative technology solutions. With thousands of employees worldwide and partnerships across elite sporting events, the company continues to set industry standards in performance, technology, and customer experience.

This role is ideal for a technically strong, customer-focused professional who thrives in a field-based service environment and is passionate about delivering exceptional after-sales support.

The Role

The Service Technician will play a key role in ensuring complete customer satisfaction through the installation, maintenance, and servicing of advanced fitness equipment. Acting as a customer advocate, the successful candidate will be responsible for resolving technical issues efficiently while maintaining high service performance standards.

Key Responsibilities of Service Technician:

• Execute service jobs in line with defined standard operating procedures
• Deliver strong field performance against key service KPIs
• Install, maintain, troubleshoot, and repair technical equipment
• Conduct effective root cause analysis to determine appropriate solutions
• Manage and maintain accurate parts inventory
• Educate customers on proper technical use and care of equipment
• Accurately manage work orders and service reports
• Provide structured technical feedback from the field to internal teams
• Communicate estimated arrival times and manage customer expectations
• Escalate complex issues when required
• Ensure accurate service data reporting
• Maintain company equipment and vehicles safely and responsibly
• Adhere to all Health & Safety standards and company guidelines

Requirements of Service Technician:

• 3–5 years’ experience in a similar service engineering role
• Diploma or Degree in Electronics & Communications or related field
• Strong mechanical and electronic engineering capabilities
• Proven ability to troubleshoot, test, repair, and service technical equipment
• Experience using mobile tools and service applications
• Basic knowledge of IT networking (advantageous)
• Experience managing service orders and customer requests
• Strong organisational and reporting skills
• Clear communication skills and customer-facing experience
• Team-oriented with a transparent and professional approach

If this is a right opportunity for you, we'd love to hear from you. Please apply