Restaurant Manager

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 - 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role requires the individual to take control of the daily service operations, from its people to the surroundings, taking into meticulous consideration the operational needs of the restaurant. Familiarity with service operations, procedures and training plans is critical in surpassing the industry service standards.

You’ll be-in charge of:

Overseeing all guest experiences for the restaurant, recognising and welcoming guests by name upon their return visits to the restaurant.

To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Engage with guests in conversation so as to build a strong rapport between themselves and the restaurant.

Takes ownership - effective in dealing with guests’ accidents, incidents, complaints and preferences.

Involved in the daily restaurant operations; ensure the quality and consistency of all products meet desired standards

Managing stocks and inventories

Building and maintaining guest relationships

Attending to any feedback or complaints

Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment

Participating in and lead training sessions, briefings and team meetings

Managing assigned sections to provide an awesome service experience for all guests

We are looking for someone who is:

Highly motivated individual with a positive attitude

Excellent on communication and interpersonal skills

Experienced working in a similar capacity (fine dining)

Able to multi-task and extremely detail oriented

Able to positively influence employee behaviour