Member Service Team

We’re a lean, agile, and impact-driven organization. Our people are our core competitive advantage, and we’re a workplace where every team member can thrive and do their best. As a fitness and wellness company, we believe in energy, balance, purpose and values that guide and support our people every day.

• Ensure all duties are carried out professionally, efficiently, and to the highest standard, maintaining a consistently exceptional studio environment.
• Oversee the general upkeep, cleanliness, and presentation of the facility, including supporting with the movement of gym equipment when required. This role requires a good level of physical fitness.
• Foster a welcoming, respectful, and service‑driven atmosphere for all members and guests, ensuring interactions are always handled with courtesy and professionalism.
• Monitor and report maintenance concerns promptly to the Fitness Manager to ensure swift resolution and minimal disruption to operations.
• Complete weekly stock checks and submit monthly stock order requests to the Fitness Manager for approval before processing.
• Manage the setup and preparation of studios according to class schedules and manager instructions, ensuring all spaces are ready, safe, and aligned with brand standards.