Inquiry Specialist (Legal Intake) – Dubai | Full-time | Immediate start

AWS Legal Group is expanding our  Inquiry Team . We need  disciplined, reliable, client-obsessed  specialists who follow process exactly. As a law firm, accuracy and speed matter:  you’ll respond to new leads within 10 minutes (during your shift) , update  monday.com , and  follow the client until the matter proceeds or is formally closed .

You will:  respond on WhatsApp/phone/email, qualify,  book consultations ,  attend some consultations , write  MoM (minutes of meeting) , and  follow up on quotations  until signature or closure.

You are:  sharp in English (Arabic a plus), fast and polite, process-driven, comfortable with monday.com  and CRMs, and committed to zero errors. Legal exposure is a plus or complete our  2-week training at 50% salary .

Responsibilities

• Respond to new leads within 10 minutes  (during your shift) via WhatsApp, phone, and email using firm scripts and tone.
• Qualify matters,  book consultations , manage calendars, and confirm attendance.
• Attend selected consultations , capture  MoM (minutes of meeting) , and log action items and deadlines.
• Update and manage all records in monday.com  (statuses, owners, due dates, notes, files).
• Follow up end-to-end : from first contact  until the case proceeds (retainer signed/payment received) or is formally closed  after consultation.
• Track and follow up on quotations : send, clarify, re-issue if needed, and pursue to signature or formal decline.
• Produce accurate handovers to lawyers; safeguard confidentiality and data protection.
• Hit weekly KPIs: 10-min SLA adherence, consultation bookings, conversion to retainer, data accuracy, and closed-loop follow-ups.

Requirements

• Excellent written and spoken  English ;  Arabic  is a plus.
• 1–3 years in intake, customer service, or sales ops;  law-firm or legal exposure  is an advantage.
• monday.com  proficiency (or fast learner) and comfort with CRMs, calendars, and WhatsApp Business.
• Strong note-taking; able to draft clear  MoM  and summarize next steps.
• Process discipline, attention to detail, and calm, professional client etiquette.

Training & Compensation

• Structured onboarding:   2 weeks at 50% salary  with assessments on scripts, monday.com workflows, compliance, MoM quality, and follow-up standards.
• On passing: full salary (DOE) + performance incentives where applicable.
• Benefits and growth path discussed at interview.