Customer Relationship Executive

Company Description MS Homes Developers is a premier real estate developer, innovator, and builder with a presence in the UAE, Pakistan, UK, and USA. As an affiliate of the Memon Group, established in 1978, the company has a strong legacy of master-planned and urban developments delivered on time and with high standards. MS Homes is known for pioneering construction, modern designs, cutting-edge amenities, and meticulous craftsmanship. The team focuses on understanding each client’s vision to provide a seamless experience. With over 15,000 satisfied clients and 10,000 residential units delivered, MS Homes continues to grow its reputation for quality and dedication.

Company: MS Homes Developers LLC

Location: Sheikh Zayed Road, Dubai, UAE

Employment Type: Full-time

We are seeking a proactive, highly organized, and client-centric Executive – Customer Relations to join our growing team. In this pivotal role, you will serve as the primary bridge between MS Homes Developers and our valued property owners, managing the complete customer journey across the pre-handover, handover, and post-handover phases.

Key Responsibilities

- Pre-Handover Engagement: Act as the primary point of contact post-SPA signing, sharing regular construction milestones, payment schedule updates, and pre-handover notices.

- Inspection & Snagging Coordination: Organize unit orientations, conduct snagging walkthroughs with buyers and contractors, and track defect rectification to ensure completion before final delivery.

- Settlement & Title Deed Facilitation: Coordinate with the finance team and relevant authorities to verify final payments, process DLD fees, and prepare handover documentation.

- Key Release & Handover Execution: Conduct official handover meetings to deliver unit keys, present welcome kits, and guide clients through utility and registration processes.

- Post-Handover Support: Manage DLP warranty requests, handle post-occupancy inquiries, and coordinate with Facility Management teams for prompt issue resolution.

- Client Satisfaction & Feedback: Collect feedback throughout the owner lifecycle to continually refine operational processes and maintain high client retention standards.

Requirements & Qualifications

Education: Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field (Mandatory).

Experience: Minimum 2–4 years of proven experience in a Customer Relations / Handover Executive role specifically within a Real Estate Developer or Property Management firm in Dubai.

Knowledge: Sound understanding of Dubai Land Department (DLD) processes, REST app mechanisms, and standard Dubai property handover protocols.

Languages: Business fluency in English is required; Urdu, or other languages is a strong advantage. Arabic is a major plus.

Soft Skills: Exceptional interpersonal, negotiation, and conflict-resolution skills with a calm, professional demeanor.

Technical Skills: Proficiency in Microsoft Office Suite, and project tracking systems.

How to Apply

• Interested candidates who meet the above criteria are invited to send their updated CV along with a short cover letter to

info@mshomesdevelopers.com

with the subject line "Application: Executive – Customer Relations"