Customer Service Assistant

Superior Translation Services Co. is looking for a Customer Service Assistant to join our growing team in Dubai. We are seeking a friendly, professional, and customer-focused individual with good communication skills and the ability to handle customer inquiries and service requests efficiently.

The ideal candidate should be able to communicate confidently with customers, understand their requirements, provide accurate information about our services, and coordinate with the internal team to ensure a smooth customer experience.

Key Responsibilities:

• Handle customer inquiries through phone calls, WhatsApp, email, and in-person communication.
• Understand customer requirements and provide information about company services.
• Assist customers with translation, document attestation, visa assistance, and other related services.
• Follow up with customers regarding service requests, documents, payments, and updates.
• Maintain accurate customer records and service-related information.
• Coordinate with the internal team to ensure customer requests are handled efficiently.
• Respond to customer questions and resolve basic complaints professionally.
• Follow up with potential customers and leads.
• Maintain positive and professional relationships with existing and new customers.
• Provide timely updates to customers regarding their service status.
• Handle customer documents and information with confidentiality.
• Support the team with daily customer service and administrative activities.

Requirements:

• Female candidates only.
• 0–2 years of UAE experience in customer service, sales, reception, administration, or a similar role.
• Fluent in English, with strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to communicate professionally with customers from different nationalities.
• Basic knowledge of MS Office, WhatsApp, and email.
• Strong follow-up and organizational skills.
• Positive attitude and customer-focused approach.
• Ability to handle multiple tasks and work under pressure.
• Own visa preferred.
• Candidates with UAE customer service or sales experience will be preferred.

How to Apply:

Interested candidates can sharetheir updated CV via:

career@superiordubai.com

Join our team and grow with us!

Pay: From AED2,000.00 per month

Work Location: In person