Customer Service Representative

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer customer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Excellent communication skills.
• Fluent in Arabic; English is an advantage.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Previous experience in customer service or customer support is preferred.

Job Types: Full-time, Contract

Ability to commute/relocate:

• Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 1 year (Preferred)

Work Location: In person