OTC Specialist (Government Collections)

Job Description Position Statement The Order to Cash Specialist ensures timely and effective collection of receivables from UAE government entities, accurate account maintenance and close collaboration with hotel teams.

The role is responsible for managing end ‑ to ‑ end credit control activities for assigned government accounts, maintaining consistent follow ‑ up on outstanding balances, addressing payment delays and working within entity ‑ specific approval processes to support timely payments.

Responsibilities include engaging directly with government counterparts to progress open items, address queries, and support timely payments, while also preparing statements of account, supporting credit discussions, and maintaining accurate receivables records.

The role also supports invoicing and payment posting as required during leave or peak periods, while maintaining a primary focus on collections performance and effective management of government relationships.

Responsibilities Position Summary Responsibilities The Order to Cash Specialist ensures timely and effective collection of receivables from UAE government entities, accurate account maintenance, and strong alignment with internal hotel teams. Responsibilities include:

• Managing end ‑ to ‑ end credit control activities for assigned government accounts
• Driving collections through persistent and structured follow ‑ up, maintaining regular contact with government counterparts to progress outstanding balances
• Navigating government structures, approval layers and payment processes to effectively progress outstanding balances
• Identifying the right points of contact and building working relationships that support effective follow ‑ up and resolution of open items
• Preparing statements of account and using them as a tool to support discussions and drive payment commitments
• Ensuring accuracy of the AR subledger, ageing reports, and all supporting documentation
• Taking ownership of issues and delays, applying problem ‑ solving and judgement to move situations forward
• Supporting invoicing and payment posting activities during leave cover or peak periods
• Upholding Hilton’s standards of customer care, service efficiency, and financial control

Qualifications Required Qualifications

• Minimum 2 years’ experience in Order to Cash, Credit Control or Accounts Receivable, with strong exposure to collections.
• Experience working with UAE government entities, with the ability to navigate regulatory environments, approval processes, and payment cycles effectively.
• Demonstrated ability to build and maintain effective working relationships, engaging confidently and professionally to support collection outcomes.
• Strong communication skills (written and verbal), with the ability to adapt approach to different stakeholders and organizational levels.
• Proven track record of managing payment delays and driving resolution through consistent follow ‑ up, problem solving, and persistence.
• Ability to understand customer ‑ specific requirements and adjust approach to support successful collections.
• Highly organized, proactive, and comfortable working to tight deadlines, with strong attention to detail.
• Ability to collaborate effectively with internal teams and maintain alignment on collection priorities.
• Fluent in English and Arabic.

Preferred Qualifications

• Education: High school diploma required; a degree in Finance, Accounting, or a related field will be an advantage.
• Experience in Finance Shared Services, hospitality, or a fast ‑ paced, customer ‑ facing environment.
• Familiarity with financial systems (eg. PMS) and good working knowledge of Excel.
• Hospitality, travel, or tourism industry experience is an advantage.

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