Front Office Shift Leader

Description: We are seeking a skilled and experienced Front Office Shift Leader to oversee front desk operations during assigned shifts. The ideal candidate will possess strong leadership abilities and a commitment to exceptional guest service. Arabic-speaking candidates are highly preferred.

Responsibilities:

• Supervise and support front office staff during assigned shifts.
• Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.
• Address and resolve guest complaints and issues promptly.
• Coordinate with housekeeping and maintenance departments to address guest needs.
• Monitor and maintain the cleanliness and appearance of the front desk area.
• Train and mentor new front office employees.
• Manage room reservations and handle overbooking situations.
• Ensure compliance with hotel policies and procedures.
• Prepare shift reports and communicate effectively with other shift leaders and management.
• Assist in budgeting and financial planning for the front office department.