Homecare Sales Manager & Operations Lead

Position Overview

The Homecare Sales Manager & Operations Lead drives revenue growth, builds key referral partnerships, and oversees service delivery across the UAE. This role requires deep operational knowledge of home healthcare offerings—including doctor home visits, at-home lab services, private caregivers, and post-natal midwife care—alongside expertise in insurance claims processing and patient benefit verification.

Key Responsibilities

Business Development & Partner Management

• Develop and execute sales strategies targeting families, hospitals, clinics, insurance providers, and corporate partners across the UAE.
• Build strategic referral channels with physicians, maternity centers, and diagnostic facilities to drive recurring client volume.
• Tailor, negotiate, and present service packages while ensuring company profitability.

Service Delivery & Clinical Operations

• Oversee patient intake and service deployment for doctor-at-home visits, home lab testing/sample collection, private caregiving, and specialized midwife support.
• Verify patient insurance benefits, eligibility, and coverage levels prior to service initiation.
• Manage insurance claim filings, documentation submission, pre-authorizations, and direct-billing procedures to minimize claim rejections.
• Coordinate with field clinicians and caregivers to ensure high-quality patient outcomes and service reliability.

Team Leadership & Sales Performance

• Lead, train, and manage sales and administrative staff on homecare offerings, CRM usage, and insurance verification workflows.
• Set weekly/monthly revenue goals, track conversion rates, and manage the sales pipeline.
• Address client feedback promptly to maintain high customer retention and referral rates.

Key Performance Indicators (KPIs)

• Monthly and annual sales targets.
• Lead-to-client conversion rate and pipeline velocity.
• Insurance claim approval rates and timely benefit processing.
• Client retention rate and partner referral volume.

Requirements

• Experience: 3+ years in UAE healthcare, homecare sales, or clinic operations.
• Core Competencies: Practical knowledge of UAE health insurance billing/claims processing, patient benefit verification, and home-based clinical services (physician visits, diagnostics, nursing, midwifery).
• Skills: Strong negotiation, team leadership, CRM management, and client relation skills.
• Languages: English required; Arabic is a strong advantage.
• Licensing: Valid UAE driving license and vehicle required.

Pay: AED8,000.00 - AED15,000.00 per month

Work Location: In person