IT Executive

🗂 We’re Hiring: IT Executive

🕒 Employment Type: Full-Time

💼 Level: Junior to Mid-Level

We are seeking a proactive, technically capable, and customer-focused IT Executive to support daily IT operations, maintain technology infrastructure, troubleshoot technical issues, and ensure reliable and secure IT services across the organization. Current Malaysia-based IT Executive roles commonly cover end-user support, hardware and software maintenance, infrastructure administration, network support, cybersecurity, vendor coordination, and IT project assistance. (Jobstreet Malaysia)

🎯 Key Responsibilities

• Provide day-to-day technical support to employees and end users.

• Diagnose and resolve hardware, software, operating system, application, and connectivity issues.

• Install, configure, maintain, and troubleshoot computers, laptops, printers, mobile devices, and other IT equipment.

• Support Microsoft Windows, Microsoft 365, Outlook, Teams, OneDrive, and other business applications.

• Administer user accounts, permissions, access rights, and basic Active Directory functions.

• Monitor and maintain company networks, servers, systems, and IT infrastructure.

• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and other network-related issues.

• Manage IT assets, inventory records, equipment allocation, warranties, and software licenses.

• Coordinate procurement, replacement, repair, and disposal of IT hardware and software.

• Maintain IT documentation, system records, configuration information, and standard operating procedures.

• Manage IT incidents and service requests through helpdesk or ticketing systems.

• Escalate complex technical issues to senior IT, infrastructure, security, or vendor teams when required.

• Support system upgrades, software deployments, hardware refreshes, migrations, and IT implementation projects.

• Assist with cybersecurity activities including endpoint protection, access controls, patching, antivirus, and security awareness.

• Perform regular system checks, backups, updates, and preventive maintenance activities.

• Coordinate with external IT vendors, service providers, and technology partners.

• Monitor IT performance and identify recurring problems or opportunities for improvement.

• Prepare IT reports covering incidents, assets, system performance, maintenance, and support activities.

• Assist with new office, branch, or workstation setup and technology deployment.

• Support business continuity and disaster recovery activities where required.

• Ensure IT operations comply with company policies, security standards, and internal procedures.

• Recommend improvements to IT systems, infrastructure, processes, and user experience.

✅ Requirements

• Proven experience in IT Support, IT Administration, Help Desk, Technical Support, Systems Administration, or a related IT role .

• Strong troubleshooting skills covering hardware, software, operating systems, applications, and networks.

• Good knowledge of Windows, Microsoft 365, Active Directory, networking, and common enterprise IT systems .

• Basic understanding of TCP/IP, DNS, DHCP, VPN, LAN, WAN, and wireless networking.

• Experience managing IT hardware, software, assets, and user accounts.

• Familiarity with IT ticketing and service-management platforms such as ServiceNow, Jira, Freshservice, or similar systems .

• Knowledge of endpoint-management tools, cloud services, or cybersecurity solutions is an advantage.

• Strong understanding of IT security practices, access management, patch management, and data protection.

• Experience supporting multiple departments, offices, branches, or remote users is preferred.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent communication and interpersonal skills with a customer-service mindset.

• Ability to explain technical issues clearly to non-technical users.

• Strong organizational skills and ability to manage multiple support requests and priorities.

• Ability to work independently while collaborating effectively with internal teams and external vendors.

• Willingness to participate in IT projects, system upgrades, and after-hours support when required.

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook .

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.

• Certifications such as CompTIA A+, Network+, Microsoft, ITIL, or other relevant IT certifications are an advantage.

🌟 What We Offer

• Opportunity to gain broad experience across IT infrastructure, technical support, networking, cybersecurity, systems administration, and IT operations .

• Exposure to enterprise applications, cloud technologies, endpoint management, and digital transformation projects.

• Opportunity to work closely with business users, IT specialists, vendors, and technology leadership.

• Hands-on experience supporting IT environments across daily operations and technology projects.

• Career progression into Senior IT Executive, IT Support Lead, Systems Administrator, Network Administrator, IT Infrastructure Engineer, IT Operations Manager, or IT Manager roles.

• A collaborative, technology-driven, and professional working environment.

• Technical training, professional certifications, mentorship, and continuous development opportunities.

• • Competitive compensation, performance incentives, and comprehensive benefits package.