Restaurant Manager

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JOB DESCRIPTION – RESTAURANT MANAGER

REPORTS TO OPERATIONS MANAGER

JOB SUMMARY

Supervise, guide, and coordinate the planning, organising, training, and leadership of restaurant

staff needed to meet goals in sales, costs, employee retention, guest service and satisfaction,

food quality, cleanliness, and sanitation.

ACTIVITIES AND RESPONSIBILITIES

Primary Objective

To support the Operations Manager in executing daily operations, ensuring seamless service

delivery, team discipline, and guest satisfaction while maintaining operational efficiency.

Key Responsibilities

Operational Control

 Oversee day-to-day restaurant operations during assigned shifts.

 Ensure service standards, SOPs, and brand guidelines are strictly followed.

 Monitor table flow, guest seating, and service pace.

Team Supervision

 Supervise supervisors, head waiters, and service staff.

 Conduct shift briefings and communicate daily objectives.

 Monitor attendance, punctuality, grooming, and discipline.

 Identify performance gaps and recommend corrective actions.

Guest Experience

 Personally attend to VIPs, complaints, and service recovery situations.

 Ensure guest feedback is documented and resolved professionally.

 Maintain calm, control, and authority during high-pressure service.

Operational Coordination

 Liaise with kitchen and bar to manage order flow.

 Monitor service timing, food quality, and presentation.

 Support cash handling, shift closures, and basic reporting.

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Accountability

 Responsible for shift performance, service quality, and team discipline.

 Acts as escalation point before Operations Manager involvement.

SUPPLEMENTAL

 Greet and seat guests, and present menu lists.

 Schedule use of facilities or catering services for events such as banquets or receptions

and negotiate details of arrangements with clients.

 Present bills and accept payments.

 Conduct meetings and collaborate with other personnel for menu planning, serving

arrangements, and related details.

 Develop restaurant objectives, budgets, policies, procedures, and strategies.

TOOLS AND TECHNOLOGY

 Cash registers, Point-of-sale terminals, POS software, and workstations.

 Personal computers, tablets, smartphones, and/or handheld devices.

Software: Accounting, analytical or scientific software, calendar and scheduling,

communications server, database user interface and query, desktop publishing, electronic mail,

financial analysis, inventory management, office suite, point-of-sale, presentation, spreadsheet

software, time accounting, word processing, and web applications.

ADDITIONAL OPERATIONAL RESPONSIBILITIES – TAKEAWAY, DELIVERY & DRIVE-THRU

OPERATIONS

(Applicable to Restaurant Manager, Assistant Restaurant Manager & Supervisor roles)

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1. TAKEAWAY OPERATIONS MANAGEMENT

Responsibilities:

 Ensure smooth coordination between kitchen, service, and packaging teams for

takeaway orders.

 Monitor order accuracy, portioning, packaging quality, and presentation before dispatch.

 Ensure correct labeling, sealing, and branding of takeaway packaging.

 Maintain strict timelines for order preparation to avoid delays and complaints.

 Supervise cleanliness and organization of takeaway counters and waiting areas.

 Manage peak-hour takeaway flow without impacting dine-in service.

2. DELIVERY PLATFORM MANAGEMENT (Aggregator Orders)

Responsibilities:

 Oversee operations across all online delivery platforms (e.g., Talabat, Deliveroo, Careem,

Noon, etc.).

 Ensure menus, pricing, availability, and modifiers are accurately reflected on all

platforms.

 Monitor incoming orders, preparation times, and dispatch efficiency.

 Coordinate with delivery riders to ensure correct handover and order verification.

 Track order issues such as delays, missing items, cancellations, or complaints.

 Escalate recurring delivery issues to management and platform partners.

 Ensure food quality and packaging standards meet brand and aggregator requirements.

3. DRIVE-THRU OPERATIONS (If Applicable)

Responsibilities:

 Ensure smooth and efficient drive-thru service flow.

 Monitor order-taking accuracy and confirmation process.

 Maintain speed-of-service benchmarks without compromising quality.

 Coordinate between kitchen, cashier, and runner for seamless delivery.

 Ensure safety, signage visibility, and traffic flow management.

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 Resolve guest concerns immediately to avoid congestion or dissatisfaction.

4. QUALITY CONTROL & BRAND STANDARDS

 Conduct random checks on takeaway and delivery orders before dispatch.

 Ensure food temperature, packaging integrity, and presentation standards.

 Monitor guest feedback from delivery platforms and act on improvement areas.

 Maintain consistency between dine-in and off-premise product quality.

5. REPORTING & PERFORMANCE TRACKING

 Track daily takeaway and delivery sales performance.

 Monitor order accuracy rate, preparation time, and customer feedback.

 Identify peak demand periods and adjust staffing accordingly.

 Report operational challenges, losses, or delays to senior management.

6. ACCOUNTABILITY & SUPERVISION

 Ensure all team members understand SOPs for takeaway, delivery, and drive-thru

operations.

 Conduct on-the-job training for new team members on order flow and packaging

standards.

 Enforce discipline, hygiene, and service protocols during high-volume operations.

 Maintain full accountability for service quality during assigned shifts.

Pay: AED5,000.00 - AED6,000.00 per month

Work Location: In person