Senior Software Consultant (Agency Contract)

About the client:

Our client is a MNC

Responsibilities:

• Senior Agile Coach to join Agile Practice and Adoption team to support agile transformation of the organization by embracing new ways of working. The successful candidate will be working in a team of Agile Coaches and Data Analysts led by the Agile Practice Lead.
• This role requires technical, business and transformation mastery, and will be pivotal in the long-term success of agile adoption at scale across the organization by playing a major part in streamlining processes and helping our squads to deliver better products in a faster and more efficient manner.

Role Purpose

• Drive value-adding, organisation-wide agile initiatives by coaching leaders and squads, removing systemic impediments, and elevating ways of working across projects and programs. Own pragmatic standards for Jira/Confluence and delivery reporting as supporting enablers—kept lean, governed and data-reliable.

Key Outcomes (Strategic Focus)

• Visible uplift in delivery health and value: improved predictability, shorter cycle/lead times, and clearer dependencies across programs.
• Adoption of consistent, outcome‑oriented agile practices across teams and tribes; demonstrable rise in agile maturity.
• Lean, standardised tooling and reporting that reduce manual effort and reinforce agreed ways of working.

Core Responsibilities

A. Strategic Initiatives & Ways of Working

• Coach and drive squads and key stakeholders to comply with the organisation’s agile systems development methodology and ways of working; advocate agile/lean values and best practices to shift mindset and behaviours.
• Identify organisational impediments and cross‑team dependencies restricting productivity and value delivery; propose balanced initiatives with clear execution plans, owners and success metrics backed by real examples and data.
• Promote continuous improvement: set strategic goals and milestones for squads, projects and programs; measure outcomes and take corrective actions to raise agile maturity.
• Collaborate with product owners, business analysts, project managers, system analysts, technical delivery managers, tribe leads and chapter leads to improve delivery health, quality and value.
• Design and lead targeted enablement—role playbooks, workshops and training—followed by action tracking to ensure lasting impact.

B. Leadership Coaching & Change Enablement

• Mentor product, engineering and delivery leaders to make outcome‑based decisions; facilitate program‑level events and retrospectives that lead to real change.
• Model effective stakeholder engagement, decision‑making and conflict resolution; align diverse functions around shared priorities and measures of success.
• Work across multiple countries, vendors and time zones to ensure consistent adoption and momentum.

C. Scaling & Governance

• Guide pragmatic scaling of agile across the organisation; ensure squad, project and program events run with the right audiences and outcomes.
• Contribute to delivery metrics, surveys, observations, polls and heatmaps for ongoing measurement of performance and maturity, and help teams take corresponding refinement actions.
• Champion data quality and standardisation as a governance lever to sustain improvements.

D. Tooling & Data (Supporting Enablers)

• Own Jira project templates and workflows; maintain issue types, custom fields, screens and permissions with lightweight, governed standards.
• Supervise Confluence space organisation and templates; implement practical access management for safe, efficient collaboration.
• Establish reliable, reusable reporting using JQL and automation; protect data integrity and reduce manual report preparation.

E. AI‑Enabled Practices (Supporting)

• Use enterprise‑approved AI assistants to accelerate documentation, summarise delivery data and produce first‑draft insights with human review.
• Apply sound prompt practices and guardrails consistent with privacy, security and compliance expectations.

Requirements :

• 10+ years in information technology (preferably banking/financial or similarly regulated domains).
• 5+ years managing/delivering software projects using agile approaches across different cultures and environments.
• 5+ years of agile coaching starting from roles such as Scrum Master or Product Owner and advancing into coaching; successful track record driving transformation and scaling agile across the organisation.
• 3+ years of people management with strong leadership, emotional intelligence, decision‑making and conflict resolution.
• Experience working with colleagues from different vendors, countries and time zones; consulting experience at major companies is an advantage.

Skills & Capabilities

• Strategic coaching and facilitation across teams, projects and programs; ability to remove systemic impediments and drive measurable improvement.
• Exceptional stakeholder management; clear, concise and professional communication with both functional and technical stakeholders.
• Creation of engaging training materials and delivery of impactful workshops with tracked follow‑through actions.
• Jira and Confluence administration knowledge sufficient to govern standards and data quality (supporting).
• Data & automation (supporting): JQL and Automation for Jira; advanced Excel for analysis (e.g., lookups, pivots, Power Query/Power Pivot); Python or SQL for repeatable data tasks; BI tooling as needed.

Certifications

• Holding multiple advanced‑level agile certifications, including scaling agile.

Non‑Negotiables (Exclude)

• Profiles that have merely existed in agile environments without coaching people or driving measurable change.
• Candidates without evidence of scaling agile beyond a single team.
• Jira end‑users or facilitators with no configuration/governance experience.

Success Indicators

• Demonstrable improvement in predictability, flow and quality at program level within 3–6 months.
• Consistent adoption of agreed agile practices across teams and tribes with measured maturity uplift.
• Lean, standardised tooling and automated reporting that reduce manual effort and sustain data integrity.

Interested candidates, who wish to apply for the above position, please send in your resume to Mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394

EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

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