Tamayyaz Front desk agent Saudis Only

Duties & Responsibilities

• Guest Welcome & Departure:

• Greet and welcome guests in a professional, friendly, and warm manner, embodying the brand's hospitality standards.

• Efficiently perform guest check-in procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.

• Handle guest check-out procedures, including preparation of bills, processing payments (cash, credit card, foreign currency), and ensuring settlement.

• Reservations Management:

• Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel's property management system (Opera).

• Understand room status, room types, rates, and hotel facilities to make appropriate room selections and effectively manage inventory.

• Guest Services & Communication:

• Serve as the central point of contact for all guest inquiries, requests, and concerns.

• Provide guests with accurate information about hotel amenities, services, rates, promotions, and local attractions/transportation.

• Manage the hotel switchboard, answer phone calls professionally, and relay messages accurately.

• Address guest complaints and issues promptly, professionally, and to the guest's satisfaction, escalating to the supervisor or manager when necessary.

• Handle special requests (e.g., room changes, VIP services) whenever possible and ensure they are coordinated with relevant departments.

• Inter-Departmental Coordination:

• Work closely with the Housekeeping department to ensure room readiness, manage room status discrepancies, and arrange for special guest needs.

• Coordinate with Reservations, Concierge, Bell Desk, and other departments to ensure a seamless and positive guest experience.

• Communicate group arrival details and special requirements to the Sales and other relevant departments.

• Administrative & Financial Duties:

• Process and verify guest payments and financial transactions accurately.

• Maintain updated records of bookings and payments.

• Perform night audit procedures, if assigned to a night shift, and balance financial reports.

• Maintain key control and security for guests and the hotel.

• Sales & Revenue Generation:

• Use suggestive selling techniques to upsell higher-rated rooms and promote hotel facilities and services (e.g., dining, spa).

• Accomplishes the following :

• Room charge.

• Daily check list.

• Blocked room list for HK;

• Work order for signature of Asst. Front Office Manager

• Performs other duties as may be assigned.

• Tamayyaz Program is for Saudi Nationals Only.

• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.

• Basic English skills are a must.

• Strong passion for the Hospitality Field.

• Excellent interpersonal and communication skills.

• Is a team player that contributes to and proactively assists co-workers.

• Ability to work a flexible roster depending on departmental needs.

• Ability to focus attention on guest needs, always remaining calm and courteous.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.