Client Retention Manager & Partner Engagement Manager

We are looking for a highly driven Client Retention Manager & Partner Engagement Manager to strengthen our existing corporate client relationships and build a powerful network of strategic B2B partnerships.

This is a relationship-driven, revenue-focused role for someone who understands that long-term business growth comes from retaining valuable clients, developing trusted partnerships, and continuously creating new business opportunities.

Key Objectives

Maintain minimum 95% corporate client retention

Build, develop and maintain 100+ strategic B2B partnerships

Increase revenue from existing corporate clients

Strengthen client loyalty and partner engagement

Identify opportunities for cross-selling, upselling and repeat business

Develop long-term strategic relationships across the B2B ecosystem

Key Responsibilities

Client Retention & Relationship Management

Manage relationships with key corporate clients and decision-makers

Develop structured client retention and engagement strategies

Conduct regular client reviews and identify potential risks to retention

Ensure timely resolution of client concerns and service issues

Identify opportunities to increase client lifetime value

Drive repeat orders, renewals and account expansion

Strategic Partner Engagement

Identify and onboard distributors, resellers, corporate gifting companies, retailers and other strategic B2B partners

Build and maintain a network of 100+ active strategic partners

Develop joint business plans with key partners

Maintain strong relationships with partner owners, directors and senior decision-makers

Identify new collaboration and revenue opportunities

Monitor partner performance and develop initiatives to improve productivity

Business Development

Generate qualified opportunities through existing client and partner networks

Develop referral and partnership-driven business

Support the sales team in converting strategic opportunities

Identify new markets, customer segments and partnership opportunities

Maintain accurate CRM records, account plans and pipeline updates

Key Performance Indicators

Corporate Client Retention: ≥95%

Strategic B2B Partnerships: 100+

Client repeat-order rate

Existing-account revenue growth

Partner-generated revenue

Partner activation and productivity

Customer satisfaction and engagement

Cross-selling & upselling revenue

Qualified opportunities generated through partnerships.

What We're Looking For -

3–7+ years of experience in B2B relationship management, client success, key account management, partnerships or business development.

Strong experience dealing with corporate clients and decision-makers.

Excellent relationship-building and communication skills

Strong commercial and negotiation abilities

Proven ability to retain and grow existing accounts

Experience in building B2B networks and strategic partnerships

Highly organized, proactive and target-oriented

Strong CRM and reporting discipline

UAE market experience is an advantage.

⭐ The Ideal Candidate

You are someone who doesn't simply manage accounts-you build relationships that last.

You are commercially minded, excellent at networking, comfortable speaking with senior decision-makers, and capable of turning relationships into long-term business partnerships and measurable revenue growth.

If you are passionate about client relationships, partnerships and building a high-value B2B network, we'd love to hear from you.

Work Location: In person