Product Owner-Contract

Job Title: Product Owner-Contract

City: The Hague

State/Province: South Holland

Posting Start Date: 8/20/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

The Product Owner is responsible for defining, prioritizing, and managing product requirements to maximize business value and customer outcomes. The role acts as the key link between business/IT stakeholders and delivery teams, ensuring that product development aligns with strategic objectives, customer needs, and operational realities.

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This Product Owner role is related to two different initiatives (0,5FTE each):

Proactive Management (0,5 FTE)

Product Owner role for new development team (2FTE) focused on Proactive Management. Goal is to develop multiple use cases to proactively inform customers based on relevant data trigger (from source systems) & business logic (N8N platform) like roaming cost, bill shocks aspects to reduce / deflect customer interactions.

Agent-to-Agent Feedback (0,5 FTE)

Product Owner role for a new React development team (3FTE) focused on delivering a portal for 1750 service agents to capture & submit feedback to other agents in case of:

Share individual compliments from customer / agent

Share feedback about wrong answer given to customer / wrong process followed to prevent future impact

Manager flow to validate & approve feedback before sending to recipient.

Agent & Managers Dashboard to see insights about send & received feedback including the classification.

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2. Key Accountabilities

Own, manage, and prioritize the product backlog to ensure optimal value delivery and delivery commitments.

Provide clear acceptance criteria and make decisions regarding scope and priority.

Work closely with Agile development team to support planning, refinement, delivery, testing, and acceptance.

Collaborate with stakeholders across commercial, IT, customer operations, legal, compliance, finance, and network domains.

Ensure solutions are in line with IT Strategy & Architecture, compliant with applicable regulatory, privacy, security, and operational standards.

Manage dependencies across teams, systems, and business functions. Drive continuous improvement through data-driven prioritization and iterative delivery.

4. Organizational Relationships

Internal Contacts

Engineering and Development Teams

UX/UI Designers

Customer Service / Operations

Architecture and IT Teams

Data and Analytics Teams

Legal, Compliance, and Privacy Teams

Network / Service Operations

Engineering Managers

Managers of Delivery

Project / Program Managers

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Experience

3+ years of proven experience in a Product Owner, Product Manager, Business Analyst, or similar role.

Experience working in Agile and cross-functional delivery environments.

Experience in telecommunications, digital platforms, e-commerce, or service operations is strongly preferred.

Experience managing digital products, customer journeys, or operational platforms.

Familiarity with system integration environments and complex stakeholder landscapes.

Mandatory Skills: API Microservice Integration .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.