Retail Platforms & Product Manager, dnata Catering & Retail

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As Retail Platforms & Product Manager , you will be responsible for defining, building and continuously evolving dnata's standardised inflight retail technology platform end-to-end, including product strategy, in-house and partner-led development, the platform's data model and integration layer, and overall delivery, ensuring all components work seamlessly together to provide a reliable and scalable solution that supports retail operations across multiple airline customers. The role is based full-time in our Dubai office and will include occasional business travel to international dnata stations.

In this role, you will:

• Define and lead the Data, Analytics and Technology Innovation roadmap, partnering with Enterprise Data & Analytics and IT to deliver robust data platforms, automated pipelines, effective data governance, and Master Data Management.
• Be accountable for the product strategy, roadmap, governance and continuous evolution of the inflight retail technology platform, determining for each component whether it is built in-house, developed by a partner or sourced as an off-the-shelf solution, and driving performance across the resulting portfolio.
• Define and governs the platform's standardised data model Canonical Data Model (CDM) and integration platform (iPaaS), ensuring all owned applications, partner solutions and airline programme integrations conform to a single, coherent data and integration standard, in coordination with group functions including cyber security, infrastructure and data governance.
• Lead the design, development and ongoing management of in-house platform components and applications, working across group engineering teams to deliver agreed architecture, security and quality standards.
• Lead the selection, implementation and governance of third-party technology solutions supporting the inflight retail platform, in line with group procurement, legal and financial requirements.
• Oversee commercial and product relationships with third-party partners and vendors, ensuring contracts, service levels and product commitments are clearly defined and delivered.
• Drive end-to-end delivery of platform development and implementation programmes across inhouse, partner and third-party workstreams, managing resources, risks and dependencies to agreed milestones, budgets and quality standards.
• Ensure all platform components and partner integrations comply with established architecture, integration, security and data governance standards, working closely with Cyber Security, Infrastructure, Data Governance and Finance teams.
• Actively embody, promote and advocate the organisation's core values in all interactions, decisions and work practices, serving as a role model for ethical behaviour and an inclusive, respectful workplace.

Qualification

To be considered for the role, you must meet the below requirements:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering or a related field.
• Minimum 8 years of experience in platform, product or programme management roles with accountability for end-to-end delivery.
• Proven experience managing third party technology vendors, including selection, commercial negotiation and contract management.
• Experience as a product owner or product manager on a platform or SaaS product.
• Experience delivering programmes with multiple concurrent workstreams within a corporate governance environment.
• Expert understanding of enterprise integration concepts, including Application Programming Interfaces (APIs), data exchange and integration middleware, sufficient to engage credibly with architects and development partners on integration design and delivery.
• Excellent stakeholder management and communication skills.
• Able to operate across commercial, technical and operational audiences both internally and externally. Strong programme oversight skills and the ability to maintain clarity across a complex, multi-vendor delivery landscape.

You will have an edge, if you have:

• Formal product management certification (e.g. AIPMM, Pragmatic Institute) or programme/project management qualification.
• Experience in inflight retail, airline catering, travel retail or a related aviation, hospitality or logistics domain.
• Experience with ERP integration programmes such as Oracle Fusion or Microsoft Business Central.
• Experience managing offshore or nearshore development partners.
• Familiarity with point-of-sale systems, payment processing platforms or crew-facing retail applications. Exposure to Product Information Management (PIM) systems, financial reconciliation platforms or demand forecasting solutions.

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via our Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers