Outlet Supervisor

We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our team in Rixos Marina Abu Dhabi. As an Outlet Supervisor, you will play a crucial role in ensuring smooth operations and exceptional customer service in our food and beverage outlet.

• Oversee daily operations of the food and beverage outlet, ensuring high standards of service and customer satisfaction

• Train, motivate, and supervise staff to maintain excellent performance and adherence to company policies

• Monitor and maintain quality control for all food and beverage items served

• Handle customer inquiries, feedback, and complaints promptly and professionally

• Manage inventory, place orders, and control costs to meet budgetary goals

• Ensure compliance with health, safety, and hygiene regulations

• Collaborate with kitchen staff to maintain menu quality and consistency

• Prepare staff schedules and manage time-off requests

• Conduct regular staff meetings to communicate updates and address concerns

• Assist in implementing marketing initiatives to drive sales and customer loyalty

• Perform administrative tasks such as reporting, record-keeping, and cash management

• Proven experience in restaurant or food and beverage outlet operations, with at least one year in a supervisory role

• Strong leadership skills with the ability to train, motivate, and manage a team effectively

• Excellent customer service skills and a passion for delivering exceptional dining experiences

• Thorough knowledge of food and beverage service standards and practices

• Understanding of health, safety, and hygiene regulations in the food service industry

• Strong problem-solving abilities and decision-making skills

• Excellent communication and interpersonal skills

• Proficiency in Microsoft Office applications (Word, Excel, Outlook)

• Ability to work efficiently in a fast-paced, high-pressure environment

• Flexibility to work various shifts, including evenings, weekends, and holidays

• Fluency in English; knowledge of Arabic is a plus

• Relevant education in Hospitality Management or a related field is preferred