Order Taker

Answer in-room dining calls promptly and courteously

Take and accurately record guest food and beverage orders

Confirm room numbers, order details and special requests

Assist guests with menu selections and provide recommendations

Explain menu items, ingredients and available options when required

Enter orders accurately into the POS system

Communicate dietary requirements and allergies to the kitchen team

Coordinate with kitchen and service teams to ensure timely order delivery

Follow up on orders to ensure guest satisfaction

Handle guest inquiries, requests and complaints professionally

Promote additional food and beverage items where appropriate

Maintain accurate order records and guest preferences

Follow hotel service, hygiene and safety standards

Maintain a professional and friendly telephone manner

High school diploma or equivalent

Previous experience in in-room dining, room service, food and beverage or a similar hotel role

Good knowledge of food and beverage products and service standards

Excellent verbal and telephone communication skills

Good English communication skills

Basic computer and POS system knowledge

Strong customer service and interpersonal skills

Excellent attention to detail and order accuracy

Ability to work effectively under pressure in a fast-paced environment

Professional appearance and positive attitude

Ability to work flexible shifts, weekends and public holidays

Additional language skills are an advantage

Foster an inclusive environment where every individual feels valued and respected

Create an environment where colleagues are empowered, supported and recognized