Captain Waiter

We are seeking an experienced and professional Captain Waiter for our operations at Rixos Marina Abu Dhabi. The Captain Waiter will be a cornerstone of our front-of-house team, responsible for delivering exceptional guest experiences while maintaining the highest standards of service excellence. This position requires a decisive professional who can manage staff effectively, coordinate seamlessly with kitchen operations, and ensure every guest leaves with a memorable dining experience.

• Greet guests warmly, manage seating arrangements, and coordinate table assignments to optimize flow and guest satisfaction

• Oversee all aspects of service, including order accuracy, timing, and presentation

• Resolve guest concerns and complaints professionally and promptly, taking decisive action to ensure satisfaction

• Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality

• Conduct staff training sessions on service protocols, menu knowledge, and customer interaction techniques

• Monitor compliance with health, safety, and sanitation regulations throughout the dining area

• Manage reservations and special requests, communicating effectively with guests and team members

• Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings to assist guests

• Perform opening and closing duties, including station setup and inventory checks

• Provide performance feedback to team members and contribute to staff development initiatives

• Minimum 3 years of progressive experience in restaurant service management

• Proven leadership and team management skills with the ability to motivate and develop staff

• Exceptional customer service skills with a strong focus on guest satisfaction and experience

• Excellent communication and interpersonal skills in English; multilingual abilities are preferred

• Strong problem-solving abilities and sound judgment in high-pressure situations

• Demonstrated time management skills and ability to prioritize multiple tasks simultaneously

• Knowledge of food safety, health codes, and sanitation regulations

• Professional demeanor with strong attention to detail and organizational skills

• Ability to work flexible hours, including evenings, weekends, and holidays as required

• Experience in training and mentoring hospitality staff is preferred

• Familiarity with wine service and beverage knowledge is advantageous