Airport Greeter - Raffles The Red Sea

Key Roles & Responsibilities

• Arrival Coordination: Monitor the daily guest arrival list and flight details closely to ensure a presence at the terminal for every scheduled flight.

• The "Raffles Welcome": Greet guests warmly at the arrival hall with a personalized signboard. In line with brand standards, use the guest's name immediately (e.g., "Mr. [Name], welcome to [City], I hope you had a pleasant flight").

• Logistics Management: Coordinate with the Chief Concierge to ensure the correct number of hotel cars are on standby and that they meet all brand cleanliness and amenity standards.

• Luggage Handling: Assist guests with their baggage from the carousel to the vehicle, ensuring all items are handled with extreme care and correctly loaded.

• Liaising & VIP Protocol: Inform the hotel Front Office and Butler teams immediately when VIP guests are en route. Maintain strong professional relationships with airport personnel, immigration, and customs officers to facilitate smooth passage.

• Service Recovery: Act as a frontline problem-solver for delayed flights, lost luggage, or transport issues, reporting any guest complaints to the Chief Concierge for further action.

Professional Standards & Etiquette

• Anticipatory Service: Embody the Raffles "anticipatory" style by identifying guest needs (e.g., offering water or a cold towel) before they are requested.

• Impeccable Grooming: Maintain a neat, professional appearance at all times, as the Greeter represents the hotel's 5-star image in a public terminal.

• Communication: Use clear, professional English and demonstrate cultural sensitivity when interacting with international clientele.

Qualifications & Attributes

• Experience: Typically requires at least 2 years of experience in a 5-star hotel environment, often with a background in Bell or Door services.

• Physical Stamina: Must be able to stand for long periods and lift heavy luggage.

• Knowledge: Deep familiarity with airport terminal layouts, hotel facilities, and local area highlights to answer guest inquiries during the initial greeting.

• Understanding of Ultra-Luxury guest expectations and brand alignment.

• experience in project coordination, scheduling, and document control during pre-Opening stages.

• Experience in pre-Opening is a must.

• A proactive, anticipatory approach with a strong sense of ownership and accountability.

• Impeccable grooming and personal presentation aligned with Luxury standards.