Senior Technical Support Specialist – Tabuk

Key Duties and Responsibilities:

• Supervise the operation and maintenance of Clients systems in arrival and departure halls.
• Lead the daily technical support team, assign tasks, and monitor performance.
• Handle critical hardware and software incidents and ensure service restoration within the agreed SLA timelines.
• Coordinate directly with relevant airport departments.
• Monitor system integration with the gates.
• Perform periodic operational tests (Health Checks) for the gates.
• Supervise system and software updates and upgrades.
• Prepare daily and weekly reports covering:
• Gate readiness status
• Fault and failure rates
• Response times
• Operational performance indicators
• Ensure compliance with cybersecurity procedures and airport safety policies.
• Coordinate during peak times and international flights to ensure smooth passenger flow.
• Supervise spare parts and maintenance inventory.
• Represent the operating entity in technical meetings with airport management and government authorities.
• Preference will be given for Saudization.

Required Qualifications :

• Bachelor’s degree in Information Technology, Telecommunications Engineering, or an equivalent field.
• Minimum of 2 years of experience in operating systems.
• Strong ability to manage teams and work under pressure.
• Proficiency in technical and written English.