Specialty Accounts Specialist - Amsterdam

Based at our Amsterdam, Netherlands office.  This is hybrid role that requires candidate to work Monday and Wednesday in our office, with the option to work Tuesday, Thursday and Friday from home.  Our office hours are 0900hrs - 1730hrs Monday to Friday.  Candidates should have relevant "right to work" in Netherlands.   

Manage and grow relationships with European accounts, serving as the primary point of contact for customers and agents. Lead order fulfilment activities, including order processing, scheduling, warehousing, and transportation, while supporting sales, marketing, product development, credit, and customer service initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage end-to-end order fulfilment for European accounts, ensuring accurate order processing, timely deliveries, and proactive communication of order status.

• Serve as the primary contact for customers, addressing inquiries, resolving issues, and providing exceptional service.

• Handle consumer inquiries and complaints, delivering effective solutions and responses within established service levels.

• Support company-owned markets, particularly Germany, by driving reorder activity, assisting sales efforts, and managing customer order intake.

• Collaborate with internal teams and logistics partners to ensure efficient and timely shipment of customer orders.

• Partner with Sales and Brand Managers to understand customer needs, identify growth opportunities, and support market demands.

• Support Red Wing retail stores through reorder management, forecasted order processing, and inventory monitoring.

• Monitor inventory levels and proactively communicate potential shortages to management and demand planning teams.

• Manage backorders by coordinating with customers, Accounts Receivable, and internal stakeholders to ensure timely resolution.

• Maintain customer account data, website/store locator information, and support onboarding of new European customers.

• Oversee returns and defective product processes, including authorization, processing, and credit issuance.

• Develop strong product knowledge to recommend alternatives, support customer needs, and promote discontinued inventory.

• Train and coordinate temporary staff during peak seasons to support order processing and account management activities.

MINIMUM EDUCATION AND EXPERIENCE:

Minimum three years related customer service and/or sales experience/training; or equivalent combination of education and experience. 

Preferred Experience:

• Maintain knowledge of sales and distribution processes from order entry through shipment.

• Build and manage strong relationships with logistics partners, including DSV.

• Provide backup support for U.S.-based customer service teams and future e-commerce customer service operations.

• Stay current on company systems, processes, and communication tools.

• Adhere to company policies, quality standards, and core values.

• Participate in ongoing learning and professional development.

• Perform additional duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Fluent in English and German, Dutch 

• Strong customer relationship management and communication skills.

• Excellent planning, organization, and prioritization abilities.

• Analytical problem-solving mindset with attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong collaboration skills with the ability to work independently.

• Experience with ERP systems (Movex preferred).

• Proven ability to adapt to changing business conditions while maintaining a high level of customer satisfaction.

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)