Senior IT Support Engineer

About Road

Road is a fast-growing software company active in the dynamic electric driving (EV) market. We deliver the critical infrastructure that the EV charging ecosystem is built on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

About the Role

Road is looking for a Senior IT Support Engineer to own the systems and infrastructure our teams depend on. This is a senior, hands-on role focused on technical ownership rather than people management, working closely with the CTO to shape how IT operates as the company grows.

Our environment is modern, cloud-first and AI-native: Google Workspace, Okta, Intune and SentinelOne across a mixed Mac and Windows fleet. These are our current tools rather than fixed commitments; we choose the right solution for the problem and change course when a better one emerges. We look for the same pragmatism in the people we hire.

Your Responsibilities Include:

• Provide first-line technical support to employees, resolving issues across hardware, software, and collaboration tools efficiently and with a good user experience in mind.
• Own and execute onboarding and offboarding processes, including access provisioning and deprovisioning via Okta and Google Workspace, while maintaining and extending automated workflows using AI tooling to streamline these and other recurring processes.
• You will own our workplace platform, keeping it reliable, secure, organised, and cost controlled while extending it as our needs grow. This covers device management through Intune, hardware stock and lifecycle, and administration of Google Workspace and Okta.
• On security, you will keep our endpoints and network protected, maintain day-to-day security hygiene, and support our ISO 27001 work from the IT side. This is a practical, operational responsibility rather than a governance one.
• You will also look after the office itself: network and WiFi, meeting room AV, cabling and inventory. You will manage the relationship with our broadband supplier and act as a responsive point of support for colleagues across the business.

What We Value in our Candidates

• You are an experienced IT professional who works independently and to a high standard. You have hands-on experience with a modern MDM such as Intune, have administered Google Workspace and an identity provider such as Okta, and have solid networking fundamentals across WiFi, VLANs and firewalls. You are comfortable with endpoint protection tooling such as SentinelOne.
• Automation is instinctive to you. You recognize where a script or workflow will save time and deliver it, whether written by hand in Bash, Python or PowerShell or built with AI tools. What matters is the result.
• We also value a genuine interest in the craft. Many of our strongest engineers are the sort of people who run a home lab or NAS, experiment with home automation, and care about the details others overlook. Clear, patient communication with non-technical colleagues and a thorough approach to documentation complete the picture.
• Experience with ISO 27001, Ubiquiti or Meraki equipment, or meeting room AV is welcome but not essential.
• You are comfortable with the on-site nature of the role.

What We Offer Besides Your Salary

Join our mission-driven organization, leading innovation in a dynamic international and ambitious environment. Take ownership, leverage your expertise, and make a meaningful impact while advancing your career.

• 8% Pension allowance paid monthly with the freedom to invest at your discretion.
• We believe you have to recharge too! This is why you are entitled to our ‘unlimited holiday policy’.
• All the technology and business tools to succeed.
• Daily varied and healthy food options for lunch, all for free. And of course drinks at our own Road bar.
• Besides working on our mission together, we like to have fun and connect with social events and team-building activities.
• Personal training and development opportunities.
• Referral program.
• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
• Diverse and creative colleagues from every corner of the world.

More About Us

We believe in being open-minded and challenging ourselves to continuously strive for the best results. We are transitioning from start-up to scale-up which requires a more structured and process-driven approach to reach the next stage of our growth. As the world scales up to meet the EV charging demand, we’re ready for this once-in-a-century mobility revolution. Are you ready to help us grow and make EV charging effortless for everyone? Join our team of 125+ colleagues working in our Amsterdam HQ.

Our Values

Customer

Innovation

Community

Ownership

Communication

Focus

Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site https://careers.road.io/