Receptionist

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.

• Ensures a smooth flow of customers through the store.

• Answers, screens, and forwards incoming phone calls in accordance. 

• Processes and understands managed care plans while obtaining document information from the insurance company as needed.

• Provides customers basic and accurate information.

• Schedules and confirms appointments, follow-up visits and classes.

• Files all patient records daily and pulls patient files for the next day's appointments.

• Checks order status and notifies customers when orders are in or of any delays.

• Keeps reception area tidy and presentable with all necessary materials.

• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.

• Participates in regularly scheduled mandatory communication meetings.

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.

• 0-2 years related experience or training preferred.

• Experience handling multiple phone lines preferred.

• Strong customer service skills required

• Strong organizational skills required

• Additional foreign language is an asset (Russian and German Speaking). 

Education:  High School Diploma or equivalent.