Agent - Customs Brokerage (Permit Declaration & Customer Service)

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.

• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.

• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.

• Complete customs competency test and able to file for customs entry whenever necessary/required.

• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.

• Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.

• Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.

• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.

• Answer all incoming calls promptly and politely.

• Develop good rapport with the customers.

• Ensure all data are entered into system timely and accurately.

• Ensure that freight and handling charges are billed to customers timely and accurately.

• Prepare and submit reports timely whenever required.

• Take up additional tasks as required to meet department's needs.

Other skills

• Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint

• Good interpersonal and problem-solving skills

• Good communications skills with good command in written and spoken English.

Tertiary educations with 1 year working experience. Fresh graduates are also welcomed.

Expeditors offers excellent benefits for full time employees:

• Benefits complied with local law 

• Health Plan: Medical, Accident Insurance

• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.