Satair - Solutions Account Manager

Job Description:

This job is based in Satair, if you want to know more about our business, please click here to find out more.

Job Objectives

Reporting to the Head of Solutions Account and Program Management you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Account Manager, you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations; and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance. 

You have the opportunity to experience all aspects of Satair’s activities plus gain a unique insight into our customer operations and day to day challenges.

Job Responsibilities

In-service Deals

• Ownership of the allocated Contracts, with accountability of in-service deal operations and financials in collaboration with local Customer teams

• Ensuring common understanding and delivery of the contributing functions.

• Launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.

New Campaigns / Customers

• Lead/support design activities on new campaigns

• Aligning customer requirements with existing capabilities and identifying gaps

• Integrate service extensions into customer’s operations

Future Design

• Manage improvement / enabler projects to boost Solutions performance / profitability

• Grow the Solutions portfolio in alignment with Solutions Design Director

• Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.

Other duties reasonably determined from time to time by the Company

Secondary Responsibilities

Perform data analysis.

Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.

Job Requirements

Bachelor's Degree in Engineering, Computer Sciences or Business Administration

More than 3 years of work experience in aerospace in a customer facing role

Project management and/or process design experience

Able to analyze large data packages. Programming skills will be a plus

Experience dealing with aviation MRO’s, airlines or suppliers will be a plus

Basic knowledge of financial reporting and terminology

Proficiency in spoken and written Mandarin to effectively communicate with Mandarin-speaking customers and airline partners, including negotiations and queries

Strong analytical skills combined with social competences

High level of energy, persistence and “can do” attitude

Customer oriented

Team player

Open minded. Experience dealing with different environments/cultures

High professional integrity and ethical standards

Available for occasional international travel

Autonomous and self-driven

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Satair Pte Ltd

Contract Type: Permanent

Experience Level: Professional

Job Family: Customer Account and Service Management <JF-CS-CA>

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