Hostess (EU/Arabic Language)

Check the reservation system and in-house guest information for the next meal period.

Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..

Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.

All the reservations are allocated as per the floor plan.

Always answer the phone politely using a friendly tone and being informative.

The telephone must be answered on a maximum of three rings.

If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.

You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..

Understand the Server and runner tasks in the outlet and provide assistance as required.

Have a fair idea about general information around the city.

To be aware of all the policies and procedures in the Hotel.

Other duties as assigned

Excellent communication skills in English, both written and verbal.

Previous customer service experience required

It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply

Excellent communication and organizational skills

Strong interpersonal and problem-solving abilities

High level of energy and professional at all times

Excellent personal presentation and grooming