Technical Writer-Editor

About Greenflux

Greenflux is a leading provider of EV charging software and solutions. Over the years, our platform has evolved with many powerful features which demands clear, structured, and user-friendly documentation available for customers to fully utilize these capabilities.

We are looking for a skilled Technical Writer to bring clarity, structure, and consistency to our technical and functional product documentation and help unlock the full potential of our platform for customers.

Role Overview

As a Technical Writer, you will be responsible for transforming complex product functionality into clear, structured, and user-friendly documentation. Your work will directly impact customer adoption, reduce support dependency, and improve the overall product experience.

You will collaborate closely with Product Owners, Engineers, Customer Support, and Customer Success teams to create high-quality documentation that is accurate, consistent, and easy to navigate.

Technical writers act as a key bridge between product, development teams and end users, translating complex concepts into clear documentation such as product guides, user manuals and knowledge base content.

Key Responsibilities

Documentation Strategy & Structure

Define and implement a documentation framework and structure for all product-related content

Establish style guides, templates, and documentation standards to ensure consistency across all materials

Design and maintain a centralized documentation hub / knowledge base

Content Creation

Develop and maintain:

User guides and feature documentation

Customer-facing manuals and onboarding materials

FAQs and troubleshooting guides

Release notes and feature updates

Translate complex technical information into clear, concise, and accessible content for non-technical users

Write step-by-step workflows that help customers effectively use product features

Collaboration & Information Gathering

Work closely with Product, Engineering, and Support teams to gather accurate information

Interview subject-matter experts (SMEs) and validate content for accuracy

Align documentation with product releases and roadmap changes

Content Maintenance & Governance

Audit existing documentation to identify gaps, inconsistencies, and outdated information

Continuously update documentation to reflect product changes and releases

Ensure content is version-controlled and remains relevant over time

Quality & Usability

Ensure all documentation is:

Structured and easy to navigate

Consistent in terminology and tone

Optimized for customer understanding and usability

Review and edit existing content for clarity, accuracy, and completeness

 

Leveraging AI for Documentation Efficiency

Identify areas in the documentation lifecycle that can be automated or augmented using AI

Actively Leverage AI tools to:

o   Generate first drafts of documentation from product specs, devops tickets, release notes etc

o   Integrate AI and automation to identify, capture, and document product and platform changes from development and release processes

o   Summarize technical inputs into structured, customer-friendly documentation

o   Convert engineering language into clear, user-facing content

Key Outcomes (Success Metrics)

Reduction in customer support queries related to product and feature usage

Improved customer onboarding experience

Increased adoption of existing product features

Fully structured, searchable, and up-to-date documentation repository

Requirements: Core Skills

Proven experience as a Technical Writer or Technical Documentation Specialist

Ability to simplify complex technical concepts for diverse audiences

Strong understanding of information architecture and structured documentation

Excellent writing, editing, and proofreading skills

Experience with actively configuring and using AI tools like Microsoft Copilot, Miro AI and Notion AI to automate workflows

Technical & Product Understanding

Experience working with software products (SaaS preferred)

Ability to quickly understand product features and technical workflows

Familiarity with documentation tools (e.g. Notion)

Collaboration & Communication

Strong stakeholder communication skills

Experience working closely with engineering, product and customer support teams

Ability to ask the right questions and challenge unclear requirements

Nice to Have

Experience in developer documentation or API documentation

Background in EV, energy, or mobility domain

Experience setting up documentation systems from scratch

Basic UX writing or content design experience

What Success Looks Like

Within the first 3–6 months, you will:

Establish a clear documentation structure and standards

Audit and reorganize existing documentation

Deliver high-quality, customer-facing documentation for key product areas

Enable internal teams to contribute to documentation in a structured way

Why This Role Matters

This is not just a writing role. It is a product enablement role. Clear documentation directly drives product adoption, reduces friction for users, and improves customer satisfaction

 

Our offer 

Working at GreenFlux means working in a dynamic, innovative, and informal organization, where innovative ideas and developments flow quickly, and each day brings new opportunities and challenges. At our inspiring office in Amsterdam, you will have the chance to actively contribute to a sustainable future! 

 

While GreenFlux has a hybrid work policy, we value the collaborative energy and synergy that comes from in-person interactions. Therefore, we expect our Scrum Master to be present in the office more frequently than the average team member. This presence will help foster stronger team dynamics, enhance communication, and drive the continuous improvement of our agile processes. Additionally, as we have started working more closely with our other foreign subsidiaries, you will be given the opportunity to travel to and collaborate with them as well. 

 

Join our revolution in mobility and energy!