Logistics Specialist

Responsibilities:

• Serve as the primary point of contact for customers regarding order processing and logistics-related inquiries.

• Receive customer orders via email, phone, or other communication channels.

• Register, validate, and process customer orders accurately in SAP.

• Handle customer calls and inquiries, maintaining clear records of all communications and follow-up actions.

• Provide sales and operational support to customers and internal stakeholders throughout the order fulfillment process.

• Coordinate with internal departments to resolve customer requests and ensure timely issue resolution.

• Maintain accurate customer master data, documentation, and records within the ERP system.

• Monitor order status and proactively communicate updates to customers to ensure a high level of customer satisfaction.

• Support continuous improvement of sales support and order management processes.

• Intermediate Vocational Education (MBO) or equivalent.

• 3–5 years of experience in Sales Support, Customer Service, or Order Management within an international environment.

• Experience in the ICT, Electronics, or Technology industry is preferred.

• Experience with ERP systems, preferably SAP, including order registration and processing.

• Fluent in English, both written and spoken; an additional European language is an advantage. 

• Strong customer service mindset with excellent communication and interpersonal skills.

• Ability to understand customer requirements and provide timely, effective support.

• Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment.

• Excellent organizational skills, attention to detail, and time management.

What we offer: 

As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas.  Use this opportunity and show us your motivation and vision for the future.