Senior Account Manager - BFSI

The Senior Account Manager – BFSI will manage strategic client relationships within the banking, financial services and insurance sector, drive business growth through upsell/cross-sell opportunities and ensure high levels of customer satisfaction and retention. The role will require a strong understanding of BFSI client challenges, IT/digital solutions (cloud, security, outsourcing), and the ability to operate at senior stakeholder levels.

DUTIES & RESPONSIBILITIES

• Serve as main point of contact for designated BFSI accounts: build, maintain and deepen strong relationships with C-level and senior stakeholders in banks, insurance companies, fin-techs and other financial institutions.

• Develop and execute account plans aligned with annual targets, client goals and CNS’s solution portfolio.

• Identify and drive new business opportunities (upselling, cross-selling) within existing accounts and pursue new accounts in the BFSI vertical.

• Manage full sales lifecycle: from opportunity identification, solution design (in partnership with pre-sales/solution architects), proposal, negotiation to contract closure.

• Collaborate with pre-sales, delivery, service operations, finance and contract teams to ensure smooth implementation, billing and support for clients.

• Monitor account health, report on performance, pipeline, risks and opportunities, and provide regular updates to senior sales leadership.

• Understand market dynamics, competitor activity and BFSI industry trends to position CNS solutions competitively.

• Ensure high client satisfaction and retention by proactively managing escalations, service delivery issues and evolving client needs.

• Maintain accurate data in CRM tools (e.g., Salesforce, HubSpot) and ensure adherence to internal processes and standards.

• Represent the company at client meetings, industry events and contribute to thought leadership in the BFSI space.

Education

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field eg computer science.

• MBA studies preferred. 

Experience

• Minimum of 10 years of experience in account management in the UAE, client relationship management or sales, with significant exposure to BFSI clients (banks/insurance/fintech) and/or technology solutions sold into BFSI. 

• Excellent communication, presentation and negotiation skills; ability to engage senior stakeholders and build trusted advisor relationships.

• Strong strategic thinking, commercial acumen and ability to develop account plans and deliver results.

• Experience working with CRM systems, pipeline management, forecasting and reporting.

• Ability to collaborate with cross-functional teams (pre-sales, delivery, finance) and manage multiple stakeholders.

• Self-driven, results-oriented and able to operate in a fast-paced, dynamic environment.

• Fluency in English; Arabic language skills would be advantageous.

• Experience and knowledge within the UAE Banking market.

Compliance with policies and procedures based on the ISO standards adopted by CNS.